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Helpdesk Associate
1 week ago
**Roles & Responsibilities**
- Attend calls assigned by Service Desk.
- Ensure calls are resolved within SLA
- Experience in assemble and de-assemble Desktop and Laptop computer hardware.
- Printer troubleshooting, toner replacement.
- Incident and Change Request support to users.
- Experienced to communicate and manage vendor support.
- Willing to extend standard working hours whenever applicable to ensure IT services are up and running.
**Skillset Required**
- Minimum 2 years’ experience
- Troubleshoot desktop and laptop hardware. Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade and migration.Working experience in MS Excel and PowerPoint.**Education (Essential)**
- Technical graduate / Technical Diploma**Expereince**
- 1 - 3 Years**Support**
- India**Shift Timings (24*6) /Australian and New Zealand)**
- 18*6**Language Requirements (Primary/Secondary)**
- English, Hindi**Shift Timings (24*6) /Australian and New Zealand)**
- 24*7**Language Requirements (Primary/Secondary)**
- English, Hindi
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