Customer Sales Representative

2 weeks ago


Noida Uttar Pradesh, India Pankaj Electronics Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Handle incoming customer calls and inquiries promptly and professionally.
- Provide accurate information about products, services, and pricing to potential customers.
- Address customer concerns and resolve issues efficiently to ensure customer satisfaction.
- Maintain a positive and helpful attitude in all interactions with customers.
- **Sales Support**:

- Assist customers with orders.
- Follow up with potential customers to convert leads into sales.
- Collaborate with the sales team to meet sales targets and objectives.
- Keep accurate records of sales interactions and transactions.
- **Work Order Management**:

- Coordinate with internal departments to process work orders and related work efficiently.
- Ensure timely fulfilment of customer orders and maintain communication regarding order status.
- Address any discrepancies or delays in work order processing proactively.
- **Payment Handling**:

- Communicate with customers regarding payment terms, invoices, and billing inquiries.
- Follow up with customers to ensure timely payment processing.
- Maintain accurate records of payments received.
- **Data Management**:

- Utilize Excel to manage and analyse customer data, sales reports, and other relevant information.
- Prepare reports and presentations as needed for management review.

**Requirements**:

- Undergraduate or Bachelor's degree in any field.
- 1-2 years of experience in customer service, sales, or a similar role with company.
- Fluent in both Hindi and English, with good verbal and written communication skills.
- Skill in Microsoft Excel for data management and reporting.
- Good interpersonal skills and ability to build rapport with customers.
- Ability to work effectively in a fast-paced, dynamic environment.
- Customer-centric mindset with a focus on delivering exceptional service.

**Job Types**: Full-time, Permanent

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Day range:

- Monday to Friday

Shift:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

**Speak with the employer**
+91 7838349490
Expected Start Date: 10/04/2024


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