Helpdesk Associate

5 months ago

Noida, India NTT DATA Full time

Requirements
- Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
- Working Knowledge of Operating Systems such as Windows 7 & 10
- Working knowledge of MS Office suite & Skype for business
- Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.

Detailed roles and responsibilities:

- RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions

when an end user has been unsuccessful working under the direction of the Level 1 Customer

Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support

team for resolution or as per the KBA defined (for outside the scope of Deskside)
- Resolve Incidents and Problems associated with End User Devices and End User Software, and

provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately

be responsible for resolving all Incidents and Problems associated with failure or degradation of

Services related to End User Devices and End User Software.
- Contact the end user via phone to schedule the remote session call and coordinate

with onsite assistance if required.
- Route / reassign calls to other levels of support, as required if miss-assignment occurs

Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems

and Service Requests.
- Update the ITSM Tool fields upon successful resolution of the Incident.
- Utilize Provider's remote tool to enable remote takeover sessions.
- Attempt to resolve certain Incident Types by remotely taking control of the End User Device,

provided the End User's system is accessible
- Utilize remote controls to manage and update desktop system Software, and to maintain
- Request end-user approval for remote takeover of system in support of incident resolution or

request fulfillment
- Escalate repeat issues to the appropriate service organization to allow root cause analysis to be

performed and resolution to be driven.

  • Helpdesk Associate

    5 months ago

    Noida, India Hashmap Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...

  • Helpdesk Associate

    5 months ago

    Noida, India NTT DATA Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...

  • Helpdesk Associate

    5 months ago

    Noida, India Hashmap Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...

  • Helpdesk Associate

    3 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Helpdesk Senior AssociateWe are seeking a skilled and experienced Helpdesk Senior Associate to join our team at NTT DATA Services. As a key member of our support team, you will play a vital role in ensuring the highest level of service delivery to our clients.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, and...

  • Helpdesk Associate

    5 months ago

    Noida, India Hashmap Full time

    **Requirements**: - Helpdesk Associate at Grade-5 position in Service Desk - Must be a Graduate. - Good communication skills with international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Job description: - Typically,...

  • Helpdesk Associate

    5 months ago

    Noida, India Hashmap Full time

    **Requirements**: - Helpdesk Associate at Grade-5 position in Service Desk - Must be a Graduate. - Good communication skills with international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window 10 Hours of shift Job...

  • Helpdesk Associate

    5 months ago

    Noida, India Hashmap Full time

    Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Basic Qualifications: Helpdesk Senior Associate at Grade-5 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension &...

  • Helpdesk Associate

    5 months ago

    Noida, India NTT DATA Full time

    **Requirements**: - Helpdesk Associate at Grade-5 position in Service Desk - Must be a Graduate. - Good communication skills with international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window

  • Helpdesk Associate

    7 months ago

    Noida, India NTT DATA Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...

  • Helpdesk Associate

    7 months ago

    Noida, India NTT DATA Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...

  • Helpdesk Associate

    7 months ago

    Noida, India Hashmap Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...

  • Helpdesk Associate

    7 months ago

    Noida, India Hashmap Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...

  • Helpdesk Associate

    7 months ago

    Noida, India Hashmap Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...

  • Helpdesk Associate

    7 months ago

    Noida, India NTT DATA Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...

  • Helpdesk Senior Associate

    3 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Title: Helpdesk Senior AssociateJob Summary:We are seeking a highly skilled Helpdesk Senior Associate to join our team at NTT DATA. As a Helpdesk Senior Associate, you will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and ensuring that all system problems are resolved in a timely and accurate...

  • Helpdesk Associate

    5 months ago

    Noida, India NTT DATA Full time

    NTT DATA Services currently seeks a "HelpDesk Associate" to join our team in "Bangalore". - typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. - Shift: Rotational shift....

  • Helpdesk Associate

    5 months ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    **Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window Job description: - Typically,...

  • Helpdesk Associate

    5 months ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. **Basic Qualifications**: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension &...

  • Helpdesk Associate

    5 months ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    **Requirements**: - Helpdesk Associate at Grade-5 position in Service Desk - Must be a Graduate. - Good communication skills with international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window - 10 Hours of shift Job...

  • Helpdesk Associate

    5 months ago

    Noida, India NTT DATA Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...