Core Banking Expert

3 weeks ago

Mumbai, India IBM Full time

**Introduction**
As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.

**Your Role and Responsibilities**
- Manage the Core Banking Tower for Application Support Services for an Indian Bank
- Handle all Client communication and Escalations for this tower
- Problem analysis and validation of classification.
- Set up Support services such that SLA are met
- Collaborate to resolve issues across client Application / Infra etc. Team, IBM Team and 3rd Party
- Effective handling of Critical Situation in relation to Sev 1/ Severity 2 and Critical Severity 3 issues
- Build further business and ensure account profitability
- Effective handling of Critical Situation in relation to Sev 1/ Severity 2 and Critical Severity 3 issues
- Manage Service Levels effectively
- Advises clients regarding products and solutions for solving problems in the Banking Industry for Core Banking. Specialist is knowledgeable in the trends and directions of the industry, the marketplace, and the players. Specialized in broad knowledge of the banking industry and deep knowledge of clients' businesses and how it relates to specific banking segments.

Who you are:

- Sr. Banking SME and Core Banking Tower Lead

What you’ll do:

- Manage the Core Banking Tower
- Manage and Ensure Effective Communication with the client
- Manage all L1/L2/L3 team members under you
- Manage Critical Situations Effectively
- Manage Service Levels Effectively
- Ensure Productivity in your Tower through Automation and Next Gen AMS techniques
- Generate Further Business through CRs

**Required Technical and Professional Expertise**
- Good Understanding of Core Banking Skills
- Advance Knowledge of Finacle and Experience in Trouble shooting Finacle and its surround Applications
- Knowledge of Fin Assure and Experience Fin Assure Configurations
- Experience in working in Finacle in the Indian Environment
- Should have handled a team > 20 in the Banking Industry
- Effective Handling of Critical Situations
- Ability to handle Stress Situations Effectively

**Preferred Technical and Professional Expertise**
- Knowledge and Experience in Monitoring Tools like Dynatrace
- Experience in implementing Niche state of Art solutions in Banking

**About Business Unit**

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good

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