Operations Executive

2 months ago


Bengaluru, India DrinkPrime Full time

**About DrinkPrime**:
Access to safe and affordable drinking water is the biggest problem of urban India. A large percentage depend on bubble water cans (20L cans). However, research shows >85% of these bubble cans are contaminated and not safe for drinking.

On the other side, water purifiers are very expensive. It has a high upfront cost, annual maintenance cost and spares cost extra. Only less than 5% of the urban population have it.

At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission of DrinkPrime and the team. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together.

They will work on outbound calls only. Meaning taking feedback about our service, understanding if customer is facing a problem becz of technician and onboarding call/welcome call

**Purpose of the role**:
We are looking for people who are excellent at problem solving, are super ambitious and at the same time, enjoy the excitement and unpredictability of working in a startup environment. You will be primarily responsible for analysing and co-ordinating the supply chain of our business.

**Roles and Responsibilities**:
1. Coordinate with technicians to check the availability and assign task based on location and service request

2. Share customer’s location and service request details with the technician

3. Keeping a tab on timely completion of the tasks assigned

4. Follow up with the field executives to ensure successful completion of task and initiate the on boarding process

5. Coordinate with customer success team for rescheduling

6. Maintaining detailed records of installation and issues attended

**Required Skills**:
1 year of minimum experience in high growth operations

Excellent verbal and written communication skills; the ability to call, connect and interact in English and Hindi both.

Able to multitask, prioritise, and manage time efficiently

Pay: ₹250,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

**Experience**:

- Operations: 1 year (preferred)
- Last Mile: 1 year (preferred)


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