Gw Cc

**Lead Product Consultant**

**Qualification**:
Science / Engineering graduate
** Responsibility**:
**Pre Sales**:

- Participate in the pre sales stage (eg preparation of marketing materials and collaterals, client calls, demos) proposals and business development activities to ensure technical feasibility.
- Create solutions based on the customer needs and review estimates to prepare for RFIs and RFPs.
- Seek opportunities in mining the relationship to provide lasting value to the customer and share the same with the account team.

**Product Consulting**:

- Work with the client technical team, understand the eco system.
- Analyze customer requirements, challenges from an IT and business process perspective by interacting with the customer architects / SMEs and reviewing documentation.
- Provide recommendations (eg product implementation, platform identification, architecture suitability, gap analysis, customization/bolt on development and integration, product maintenance) to address the same.
- Create the solution architecture.
- Present the benefits of the solution.
- Lead Proof of Concept for the business problem.
- Provide inputs on technical robustness and scalability of the product to the LPC.

**Project Management**:

- Interact with customers to identify customer expectations and ensure all customer issues are resolved appropriately.
- Prepare estimation guidelines.
- Review estimates and impact analysis, etcas prepared by the Senior Product Specialist.
- Understand the complexity of the projects, identify and involve the right mix of resources.
- Identify the tracks / modules and allocate the same to Senior Product Specialists.
- Identify the various stakeholders.
- Identify the dependencies and manage the same.
- Oversee offshoreonsite coordination to ensure transition of information (handshake) and query resolution related to project execution and report updates.
- Prepare and track project plan.
- Perform key project management activities like planning, work allocation and tracking, endtoenddelivery, daytoday interaction with onsite, status reporting, performance reporting, quality assurance activities, etc.
- Maintain documentation (eg defect prevention checklist, metrics etc).
- Collate status report and present the same to the customer.
- Work with the various track leads to ensure delivery.
- discuss and resolve feasibility issues with the customer.
- Coordinate with the SQAG (quality team) to meet project/process compliance.
- Review outofscope requirements with respect to development and client as brought up through internal project review sessions.
- Review all change requests to ensure that processes are adhered to.
- Identify the impact of the same.
- Share and negotiate with the customer on effort, timelines and cost.
- Review billing data and raise invoices.

**Design and Implementation**:

- Provide guidance to the team from a product perspective and suggest solutions.
- Participate and provide inputs in design and architecture reviews.
- Identify issues & drive them to closure.
- Handle delivery with minimum escalations.
- Review all deliverables as per the delivery checklist.
- Conduct demos for customers as and when required.

**Innovation**:

- Identify best practices, share and ensure adoption of best practices (eg architectural artifacts, interface, tools etc) by the team.
- Collate, centralize & institutionalize all solution enablers developed by individual projects.

**Capability Building**:

- Prepare summary & detailed case study for the project.

**Knowledge Management**:

- Follow up with team members to ensure updation of all relevant documents in Knowledge Management post completion of each project/module.

**People Management**:

- Analyze team’s capabilities (SWOT) and allocate work efficiently.
- Resolve conflicts within team members.
- Support team building activities, Provide administrative support.
- Provide inputs on goal setting and performance appraisals of team.
- Identify skill gaps and training needs required.
- Provide input into the learning and career plans for team members.
- Identify training needs of team members and provide coaching support to them.
- Mentor team.
- Nominate team for awards.
- Conduct training through academy and induction of new team members.

**Must Have Skills**
- Guidewire
- Guidewire - ClaimCenter