Customer Support Sme

2 weeks ago

Bengaluru, India Ericsson Full time

**About this opportunity**:
Support the assigned Market Area RFX tasks in generating profitable business for Ericsson by working closely with the Core3 team.

**What you will do**:

- To prepare responses for Customer Support RFXs
- Strong Competence in Ericsson service product portfolio, new technology areas and products
- Assist Market Area/Customer Unit teams in Customer support contract renewal
- Proactively support the Market Area with highly relevant offerings and value arguments.
- Work closely with Support & Rollout presales team in Market Areas to develop and build Customer Support solutions
- Participate in knowledge transfer and information sharing
- Effective communication towards internal/external stakeholders
- Driving innovation, automation and contribute in global service assets

**You will bring**:

- Academic degree in Electrical/Electronic Engineering, Telecommunications
- Minimum 6+ years’ experience of Presales and delivering -Customer Support & Network Services
- Proven multi-cultural relationship management experience
- Proven negotiation experience
- Outstanding knowledge of several of Ericsson’s offerings w.r.t Customer Support and Network Service area’s
- Fluent in written and spoken English
- Performance driven & result oriented with very good communication skills and taking absolute ownership of the work done with full responsibility.
- Flexible and responsive to change
- Believe in share and grow by actively contributing to knowledge sharing sessions to create a positive and continuous learning culture
- Good analytical, consultative and presentation skills
- Ability to derive insights on market evolution

**Why join Ericsson?**:
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: India (IN) || India : Karnataka : Bangalore || India : Haryana : Gurgaon
Job details: Technical & Solution Sales Support
Primary Recruiter: Sudarshan Mandolkar

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