Product Ops Intern
2 months ago
In this role, you will play a crucial part in enhancing customer satisfaction by staying updated with product enhancements and effectively addressing customer concerns. Additionally, you will contribute to product evangelism and go-to-market (GTM) operations by scheduling demos and identifying opportunities for improvement based on client usage.
**Your day-to-day responsibilities include the following**:
Understanding and keeping yourself updated with Product Enhancements and new features at Pepper Content-
- Understanding and answering customer concerns over support channels-
- Scheduling demos of new features with notable leads-
- Looking at client usage videos to identify breakpoints and bringing that feedback to PMs**We are looking for people with the following**:
1. Excellent communication and interpersonal skills, with a customer-centric approach
- 2. Knack for content writing and copywriting
- 3. Ability to take ownership of work
- 4. Have a basic knowledge of the B2B SaaS industry
- 5. Be open to learning
**Location**:Mumbai, in office.
**Type**: Full-time internship.
**Minimum Tenure**: 3 months
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