Procurement Sourcing Professional

1 week ago

Chennai, India IBM Full time

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
- Consistently meet or exceed SLAs
- Maintain a High Level of Core performance delivery, ensuring full implementation of documented policies, procedures, and best working practices
- First escalation point on process issues
- Address any people issues actively, and maintain a high team morale overall
- Staffing, training, development, and retention of team members; mentor team in times of need.
- Identify any Operations Centre activity that may be foreseen as a risk/issue to successful process execution and take steps to mitigate the risks/issues.
- Perform root cause analysis in case of escalations and take steps to improve the robustness of the process
- Ensure audit readiness of all documents.
- Contribute to contract profitability through efficient management of resource and expense.
- Assume additional responsibilities as assigned by reporting manager.
- Directing and coaching the team of Helpdesk Agents on a need basis towards meeting customer expectations
- Ensure Customer and Stakeholders Satisfaction.
- Identify and mitigate any risks/issues that are foreseen as potential bottlenecks to the CAC process.
- Participate in periodic internal reviews and resolve any issues relating to business controls guidelines.
- Execute operational plan to ensure all client SLAs are consistently met/exceeds.
- Provide thought leadership to the team.
- Assume additional responsibilities as assigned by reporting manager.

**Required Technical and Professional Expertise**
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting.
- Verbal Communication - Excellent verbal communication skills required. Needs to talk with the Supplier over phone as and when required. Listens and gets clarification; Responds well to questions.
- Written Communication - Writes clearly and informatively; Able to read and interpret written information.
- Would be a part of the team which will be supporting procurement of a global client.
- Any Graduate with 2- 3 years of Procurement experience.

**Preferred Technical and Professional Expertise**
- Perform in matrix organization
- Perform time management, prioritise tasks and achieve set targets
- Ability to complete staff-work to a high standard
- Keen attention to detail and accuracy

**About Business Unit**

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the For

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