Skywise Data Capture

5 months ago

Bengaluru, India Airbus Full time

Skywise is Airbus’ open data platform for aviation, built in collaboration with Palantir. Skywise emphasises smart, insightful, AI-driven analytics - allowing users to unlock the full potential of aviation data. The self-service module, known as Skywise Core allows our users to have access to services with the following functionalities:

- Data Hosting
- Data Upload and Processing
- Data Visualisation
- Exploratory Analysis
- Time Series Analysis
- Application Development

Skywise Core is offered in 3 tiers - X1, X2 and X3 with premium services included that offer the full power of Skywise Platform. These Services can be Apps, Datasets, Collaboration Services, Integration Services, or Platform Services.

**Your Mission**:
The Skywise Data Capture - Product Operations Engineer will be responsible for the in service phase of Skywise Core and Skywise Premium Services. S/He can be involved in advertisement activities to other Airbus departments or other Entities (Authorities, Lessors, MRO,), to present Skywise and the Skywise Core setup and to explain how to use the data collected from Operators. S/He will work closely with the Skywise Core Representatives to build dashboards and analytics into platform engagement and improvement actions.

S/he is partly responsible for the Customer’s quality of service perception. This encompasses, not exhaustively:

- Accountability for the Service Delivery Operations for the Skywise Core Team through delivery KPIs, communication, monitoring and reporting
- Promotion of the Airlines’ data within Airbus
- Accountability for the In Service phase of the Service to the Customer: meetings, follow-up, quarterly reviews, actions plans
- Liaising with Procurement and Digital teams for Platform supplier discussions and requirements
- Responsibility for strengthening the relationships with all Services’ stakeholders
- Responsibility of supporting the Airbus Regional workforce (FSRs, CSDs, Programs,) on Skywise information and strategy

The role will require you to develop external business relationships and connect with executives (at all levels of seniority), Skywise Core Reps, operational managers, suppliers, technical personnel and IT stakeholders. A high level of anticipation will be required to foresee and meet the Customer Satisfaction targets for your supported products; which will align directly to the customers’ larger business objectives and ultimately help achieve Airbus goals.

**Main Responsibilities**:
The job holder is responsible, within Digital Solutions Deployment & Support, for global coordination of all partners delivering the Skywise Core & Skywise Premium Services (Global team of 12):

- Coordinate and Support Skywise Core Rep activities with internal stakeholders (CSD, Central, Region Sales, and SD teams) during contract signature phase
- Identify new opportunities of Premium or Digital Services and communicate accordingly
- Awareness and follow-up of all Platform improvements with the Digital platform teams
- Support the Skywise Core Reps for the deployment of Skywise Core on-boarding (Data & Workflow scoping phase, Prerequisites, data mapping preparation,)
- Validate the quality of data on the platform through effective analytics and reporting on data quality
- Support the transition to In-Service phase, with knowledge transfer to the Support team
- Ensure that deliverables are in line with the contractual terms (cost, time, quality).
- Ensure the correct support procedures are applied and propose improvements
- Contribute to contract reviews, based on consistent and factual KPIs, evaluate and improve suppliers’ performance in terms of time, cost and quality.
- Represent and relay the customer experience within Customer Services and Commercial teams
- Set up and maintain the necessary means in order to provide the best level of service
- Consolidating the performance indicators and managing the continuous improvement program to reach targeted SLA’s,
- Monitor platform and engagement performance and advising any necessary changes

**Outputs**:
The expected outputs for the role shall include:

- Dashboarding and analytics on customer engagement on the platform
- Evangelise usage of Airlines’ data within Airbus
- Follow-up of platform releases and improvements
- Providing accurate and timely reports on customers issues, concerns, needs and requests towards Airbus products and services
- Developing / Proposing improvements on support procedures, operating modes and team organization
- Proposing improvements on Airbus’ products and services
- Contributing to the right calculation of the KPI related to the support activity
- Contributing to the knowledge and best practices of the group
- Maintaining and improving his knowledge, skills and competencies

**Skills and Competencies**:

- Bachelor's Degree in Aeronautics or Mechanical Engineering, Information Systems, Information Technology (IT) or Computer Science
- Experience supporting digital solutio

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