Administrator

6 months ago


Chennai Tamil Nadu, India Wipro Limited Full time

Chennai, India
- Tech Hiring
- 3039989

**Role Purpose**
- The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction_

**Do**
- **
Ensure timely response of all the tickets raised by theclient end user**
- _ Service requests solutioning by maintaining quality parameters_
- Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high prioritytickets/ service
- Installing and configuring software/ hardware requirements based onservice requests
- 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
- Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
- Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
- Coordinate with on-site team for complex problem resolution andensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner

**_
Stakeholder Interaction_**

**_
Stakeholder Type_**

**_
Stakeholder Identification_**

**_
Purpose of Interaction_**

**_
Internal_**
- Project Manager_
- For governance and client relationship management_
- On-site project team_
- To resolve the complex problem/ issues at the site_
- Lead/ Sr. Administrator_
- Guide the administrators with the complex problems_

**_
External_**
- Client_
- Resolving the tickets/ queries and servicing them_

**_
- **

**Display**
- Lists the competencies required to perform this role effectively:_
- **_ Functional Competencies/ Skill_**
- Process Excellence - Ability to follow the standards and normsto produce consistent results, provide effective control and reductionof risk -**_ Expert_**:

- Systems Thinking - Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - **_Competent_**:

- Technical knowledge - knowledge of the various devices/network etc which the administrator have to service - **_Expert_**

**_
Competency Levels_**

**_
Foundation_**

Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance.

**_
Competent_**

Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.

**_
Expert_**

Applies the competency in all situations and is serves as a guide toothers as well.

**_
Master_**

Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.
- **_
Behavioral Competencies _**
- Problem solving
- Execution excellence
- Passion for results
- Collaborative working

**Deliver**

**_
No._**

**_
Performance Parameter_**

**_
Measure_**

1.

100% adherence to SLA/ timelines

Multiple cases of red time

Zero customer escalation

2.

Checkpoint Firewalls and VPN

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.


  • IT Administrator

    1 month ago


    Chennai, Tamil Nadu, India M S Dhoni Global School, Chennai. Full time

    Job description We are looking for an IT administrator who are responsible for providing administrative support for an office or department within a school. They play a crucial role in the day-to-day life of a school by providing a wide range of administrative support to keep everything running as smoothly as possible. **Location: Ottiambakam,...

  • IT Administrator

    1 month ago


    tamil nadu, India Acolyte Group Full time

    Position Overview: We are seeking an organized and proactive IT Administrator to support Lucey UK’s IT department, streamlining administrative tasks to ensure smooth operational functionality and enhanced productivity. This role will oversee essential administrative tasks across our various online platforms, support daily IT needs for our staff, and...

  • Office Administrator

    2 months ago


    Chennai, Tamil Nadu, India Fresh Label Full time

    _**Role Description**_ This is a full-time role for **Office Administrator**. The Office Administrator will be responsible for day-to-day administrative tasks, accounting, communication, customer service, and overall office administration. - **Qualifications**_ - Administrative Assistance and Office Administration skills - Experience working with Tally...


  • Chennai, Tamil Nadu, India Propel Technology Group Full time

    **_Role Objective:_** **_ - ** As an Admin Executive, you need to ensure the smooth operation of office administration by managing daily activities, coordinating with staff and vendors, overseeing facility and security management, ensuring adherence to administrative policies, and supporting various office events and activities efficiently. **_ Roles &...

  • Lawson Administration

    6 months ago


    Chennai, Tamil Nadu, India Ashra Technology Full time

    Greeting of the day - we are hirring Role: Lawson Administration Experience: 5+ years Locations: Pune/Mumbai/Chennai **JD**: - Lawson Administration and trouble-shooting experience - Fluency in Unix commands and handling Unix Scripts - Lawson Security administration for user access, Roles etc - Experience with MSCM, LBI and Landmark components and...

  • School Administrator

    2 months ago


    Chennai, Tamil Nadu, India Assignedge Network Pvt Ltd Full time

    **School Admin** **Job Title**: School Administrator **Key Responsibilities**: - **Administrative Tasks**: Manage student records, attendance, and communication with staff, students, and parents. - **Staff Support**: Assist with staff needs, scheduling, and administrative support for school activities. - **Facilities Management**: Ensure smooth operation...

  • Office Administrator

    6 months ago


    Chennai, Tamil Nadu, India Quess Corp Limited Full time

    Office Administrator Experience : 2-3 years 2- 4 years of experience in a non - technical background / technical assistant of any reputed company. - Key Roles (Office Assistant) - 1. Manage the schedule of expert leader, follow-up the tasks and do minor automations in excel macro & VBA for day today activities - 2. Support team in facility, purchase,...

  • School Administrator

    6 months ago


    Chennai, Tamil Nadu, India Bala Mandir Kamaraj Trust Full time

    Ability**Job brief** Bala Mandir School in T. Nagar, Chennai, is looking for a School Administrator to manage all administrative tasks in our school. The school administrator’s responsibilities include handling all allocated tasks, answering questions and queries, understanding the school’s policies, and communicating with parents, teachers, and...

  • Office Administrator

    6 months ago


    Chennai, Tamil Nadu, India SriSattva Group Full time

    **Administrative Executive/ Office Administrator** **Job Description (JD)**: Position: Administrative Executive/ Office Administrator Location: Chennai, choolaimedu. Type: Full-time Experience -0-3 years Qualification : Bachelor’s degree in business administration, management, or related field preferred. Proven experience in administrative roles,...

  • Office Administrator

    2 months ago


    Chennai, Tamil Nadu, India OTOMATIKS Full time

    Responsibilities: Administrative Support: Provide comprehensive administrative support to the office, including managing calendars, scheduling appointments, organizing meetings, and coordinating travel arrangements. Office Operations: Maintain office supplies and equipment, including ordering and restocking as necessary. Oversee the maintenance and repair...

  • Office Administrator

    2 months ago


    Chennai, Tamil Nadu, India homefix Full time

    **Job Opening**: Office Administrator Are you organized, detail-oriented, and proactive? We're looking for a skilled Office Administrator to join our team and keep our office running smoothly! This role is perfect for someone who enjoys handling a variety of tasks and thrives in a dynamic environment. **Key Responsibilities**: Manage office documentation,...


  • Chennai, Tamil Nadu, India Inspace Technologies Pvt Ltd Full time

    Should possess experience in Server operation/installation/Troubleshooting. Key skills-Windows Server, AD, DNS, DHCP Server, VPN, VMware, Office 365, Firewall, Networking, End Users Backup, Service Desk, Cloud domain. TECHNICAL SKILLS AWS (EC2, S3, VPC, Security Groups, VPN, Workspace) Centralized Antivirus Management VMware, Windows, and Linux Servers...

  • Junior Administrator

    4 months ago


    Chennai, Tamil Nadu, India SRI RAMACHANDRA HOSPITAL Full time

    **Responsibilities**: - To manage day-to-day Hospital administrative tasks to ensure smooth Hospital Administration /operations. To facilitate quality care and maintain Patient relations - Must Coordinate with various departments to ensure seamless and prompt patient care services. - To liaise with other Health care professionals in the Hospital to support...

  • School Administrator

    3 months ago


    Chennai, Tamil Nadu, India Assignedge Network Pvt Ltd Full time

    **Key Responsibilities**: - **Administrative Support**: - Manage daily administrative operations including communication, record-keeping, and ensuring the smooth functioning of the school. - Act as the point of contact for teachers, students, parents, and external stakeholders regarding school matters. - Assist the Principal and senior staff with...

  • School Administrator

    3 months ago


    Chennai, Tamil Nadu, India Assignedge Network Pvt Ltd Full time

    **Responsibilities**: - **Administrative Management**: - Oversee and manage the day-to-day operations of the school office, including scheduling, correspondence, and record-keeping. - Coordinate and support the implementation of school policies, procedures, and regulations. - Maintain and update student records, including enrollment, attendance, and...

  • Test Administrator

    4 weeks ago


    Chennai, Tamil Nadu, India Edwise International Full time

    **Test Administrator****: **Full Time**: **CHENNAI**: **Job Description for Test Administrator**: - Observing and monitoring the students during examinations and related assessments - Responding to any inquiries and concerns the examines may have - Provide the tools and materials needed for the assessment - Perform troubleshooting for technical issues- or...

  • Office Administrator

    6 months ago


    Chennai, Tamil Nadu, India Agira Technologies Full time

    **Responsibilities**: - Greet and assist visitors, ensuring a positive and professional experience. - Maintain office cleanliness and organization, including ordering supplies and managing inventory. - Schedule and coordinate meetings, appointments, and travel arrangements for staff members. - Assist with the preparation and distribution of documents,...


  • Chennai, Tamil Nadu, India Futurenet Technologies Full time

    **Position: System administrator** **Exp: Minimum 2 yrs** **Location: Chennai** **N.P : 15 days or Immediate Joiner** **Required Qualifications**: - Proven experience as a System Administrator, Network Administrator, or similar role in an IT environment. - Proficiency in administering Linux and Windows operating systems. - Strong knowledge of networking...

  • Office Administrator

    4 weeks ago


    Chennai, Tamil Nadu, India Intermed laboratories Full time

    Organization: Scheduling meetings and appointments, keeping track of deadlines, and maintaining management's schedule - Administrative support: Providing administrative support to research teams, managing travel and expense reports, and purchasing office supplies - Supervision: Supervising junior administrative staff and monitoring the use of office...

  • School Administrator

    6 months ago


    Chennai, Tamil Nadu, India Flipped.ai Full time

    **Responsibilities**: - Coordinate and oversee all administrative processes within the school. - Manage and allocate the school’s budget effectively, ensuring financial efficiency. - Implement school policies and ensure compliance with regulatory requirements in the education sector. - Plan, organize, and manage school events and activities. - Handle...