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Customer Care Executive

2 months ago

Viman Nagar Pune Maharashtra, India Epiv Solution And Services Full time

Experience : 0-3 years

Skills: Good communication in English

**Responsibilities**:

- Demonstrate a positive and professional attitude in all customer interactions. Strive to exceed customer expectations by providing accurate information, timely assistance, and personalized solutions.
- Stay informed about the company's products, services, policies, and procedures. Continuously update your knowledge to provide accurate information and assistance to customers.
- Maintain accurate records of customer interactions, transactions, inquiries, and complaints in the CRM system. Ensure all customer documentation is complete, organized, and up-to-date.
- Follow established quality standards, scripts, and guidelines for customer interactions. Ensure adherence to company policies, compliance regulations, and ethical standards.
- Work collaboratively with team members, supervisors, and other departments to achieve common goals and objectives. Share knowledge, best practices, and feedback to contribute to a positive work environment.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Night shift
- US shift

Supplemental pay types:

- Performance bonus

**Language**:

- English (required)

Work Location: In person

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