Telecounselor

4 months ago


Visakhapatnam, India Edify Zenith Full time

Customer Engagement:
Initiate outbound calls to prospective customers, introduce company products/services, and generate interest.

Handle inbound customer calls with professionalism and provide information as required.

Lead Generation:
Identify and qualify potential leads through telephonic interactions.

Maintain and update the customer database with accurate and relevant information.

Product/Service Promotion:
Clearly explain the features, benefits, and pricing of company products/services.

Persuade potential customers to purchase products/services and close sales.

Customer Relationship Management:
Build and maintain positive relationships with customers.

Address customer inquiries and resolve any issues or concerns promptly.

Follow-Up:
Conduct follow-up calls to prospective and existing customers to ensure satisfaction and encourage repeat business.

Record Keeping:
Maintain detailed records of telephonic conversations and customer interactions.

Generate and submit daily, weekly, and monthly reports on call activities and sales performance.

Target Achievement:
Meet or exceed assigned sales targets and performance goals.

Collaborate with team members to achieve collective targets.

Market Research:
Gather and record customer feedback and market intelligence.

Provide insights on customer preferences and emerging market trends.

Compliance:
Adhere to company policies, procedures, and ethical standards.

Ensure compliance with relevant telemarketing regulations and guidelines.

Continuous Improvement:
Participate in training sessions to enhance product knowledge and telecalling skills.

Provide suggestions for process improvements and contribute to a positive team environment.

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

Work Location: In person


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