Front Desk Receptionist

Job Title: Front Desk Receptionist

**Overview**:
As the Front Desk Receptionist at our immigration company, you will be the first point of contact for clients, visitors, and callers. You will play a crucial role in providing exceptional customer service and administrative support to ensure smooth operations within our organization. This position requires excellent communication skills, attention to detail, and the ability to handle a variety of tasks efficiently and professionally.

**Key Responsibilities**:

- Greet and welcome clients, visitors, and callers in a friendly and professional manner.
- Answer phone calls, respond to inquiries, and direct calls to the appropriate person or department.
- Schedule appointments, meetings, and consultations for clients with immigration consultants or attorneys.
- Maintain the reception area, ensuring it is clean, organized, and presentable at all times.
- Manage incoming and outgoing mail, packages, and deliveries.
- Update and maintain client records, ensuring confidentiality and data security.
- Collaborate with other administrative staff to support office operations and workflow.
- Handle administrative tasks such as filing, scanning, photocopying, and faxing documents.
- Assist with basic accounting tasks, such as processing payments and issuing receipts.
- Monitor and order office supplies as needed.
- Stay informed about changes in immigration laws, regulations, and procedures.
- Uphold company policies and procedures, including privacy and security protocols.
- Provide exceptional customer service to ensure client satisfaction and loyalty.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person