IT Associate, IT Operations, Bangalore
4 weeks ago
Do you want to rethink your impact, and are you passionate about working in IT Service Desk? Then you might be our new IT Associate.
**What if you could work for a cause, not just a company?**
Novozymes is the global market leader in biological solutions. We help build better lives. Together with our customers, partners and the global community, we use our innovative thinking and passion for science to boost industries and make everyday products more sustainable for the good of the planet. As the world’s leading provider of industrial enzymes and microorganisms, our bio-innovation enables higher agricultural yields, low-temperature washing, energy-efficient production, renewable fuel and many, many other biological solutions that the world can benefit from today and in the future. We call it Rethink Tomorrow.
**Welcome to IT Service Desk**
The IT Associate will be involved in supporting Novozymes employees with their IT needs and will be part of Global Service Desk based in Bangalore. This team delivers 24/7 technical IT support for internal employees.
**In this role you’ll make an impact by**:
Common ServiceDesk duties include answering telephones, chat, communicating with users around tickets, diagnosing and troubleshooting HW and SW problems, dispatching tickets to 3rd level, organizing hardware replacement and installing new software on clients' machines.
The key responsibilities for the IT Associate includes:
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise user on appropriate action
- Follow standard help desk procedures
- Log all help desk interactions
- Administer help desk software
- Identify and escalate situations requiring urgent attention
**To succeed you must hold**:
- Bachelor in IT, Engineering or other related fields
- 2-5 years of relevant experience with ServiceDesk experience
- Excellent communication, presentation and customer handling skills
- Good process understanding, especially around ITIL.
- Experience with and understanding of working in a multi-cultural environment and are fluent in English.
- Technical Knowledge of Windows 10, Office 365, Active Directory, PC Build, SCCM, Mobile Devices.
- Certifications: ITIL V4 Foundation (preferred)/MCSA: Windows 10 (preferred)
**Location**:
This job will be located at Bangalore, India
**Application deadline: May 21, 2023**
Novozymes is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability or veteran status.**Not the right fit for you?**
If this job for some reason is not the right fit for you, perhaps you know someone who might find it interesting? If so, please feel free to share the job link and encourage him or her to apply. Thank you for your referral. Please check out our other- open positions
- Maybe the right fit for you is just a few clicks away.**Want to learn more?**Reference no.**
- 11329BR
**Location**
- Bangalore
**Country**
- India
**Job area**
- IT
**Removal time**
- midnight Central European Time (CET) / 6pm Eastern Standard Time (EST)
**Follow us on**
**Job Expires**
- 21-May-2023
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