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Customer Relationship Executive

1 month ago

Pathanamthitta, India R3 Motors Full time

**Primary Responsibilities**
- **Complaints Management**
- Collects customer feedback
- Plans corrective action with CRM
- **Complaints Management**
- One point of contact for customer complaints by receiving customer complaints
- In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
- Ensure resolution of customer complaints within defined SLA
- Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
- **Lost Case Analysis**
- Call lost/drop out customers and understand reason for closure
- Frame action plan with Service Manager, Workshop Manager and CRM

**Recruitment profile**
- **Educational Qualifications**:Diploma / Graduate / extensive technical experience
- **Industry**: Auto [4 wheeler preferred], Hospitality, Finance/ Insurance, Retail
- **Minimum experience**:1 years preferably in Auto/customer relationship roles
- **Profile**: Strong focus on Customer Experience Management
- **Passions/ Interests**:NA
- **Competencies**:

- Customer Relationship Management
- Analytical Skills
- Technical Knowledge - Service

Pay: ₹8,000.00 - ₹11,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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