Customer Support Executive
6 months ago
.
Objective of the company
- Our Growing Company is in need of Fresh and experienced young talents
who are aspiring to be Resourceful product executive who can perform in our company to increase
profit levels to meet short term and long-term goals and who can study the demand trends in
markets, identifies potential customers, reviews competitors’ initiatives and develops pricing
strategies. The product executive must communicate with people outside the company and
establishes relationships with business partners. The product executive must think creatively and
makes decisions.
FOLLOWING ARE THE DETAILS OF RECRUITMENT:
- CUSTOMER SUPPORT EXECUTIVE RESPONSIBILITIES INCLUDE:
- Identifying customer needs and helping customers use specific features
- Analyzing and reporting product malfunctions
JOB BRIEF:
- Languages
- English, Kannada, Hindi, Telugu and Tamil. (Max 2 languages)
- Educational Qualification
- Any Graduates.
- Shifts-Rotational Shifts
- Work Location
- Onsite Project (Includes Accommodation, food, visa and travelling
expenditure)
- Salary CTC- As per market standards.
- Should have a passport and double vaccinated certificate.
RESPONSIBILITIES:
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenario
impersonating users)
- Update our internal databases with information about technical issues and useful
discussions with customers
- Monitor customer complaints on social media and reach out to provide assist
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Requirements and skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Excellent communication and problem-solving skills
Multi-tasking abilities
**Job Types**: Full-time, Permanent, Fresher
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Digital marketing: 1 year (preferred)
- total work: 1 year (preferred)
Work Location: In person
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