IT Support Executive
4 days ago
Responsible for voice support as a Level 1 technician.
- Provide support to customers/clients on the phone, remote access
- Take ownership of cases escalated from less senior engineers.
- Assist clients over calls with quick answers to simple IT issues
- Document cases, recommendations, and resolutions clearly in the CRM system.
JOB DETAILS
Shift timings: 7:30pm-3:30am
Working Days: 5 Days
ELIGIBILITY CRITERIA
- 01+ Year experience in technical/ International customer Support (Voice Support)
- Minimum 08 months of relevant work experience considered
- Freshers with Excellent communication skills & technical knowledge can apply
- Exposure to working for IT companies under remote service desk/technical support
- Applicant should be comfortable with night shifts and WFO
SKILLS REQUIRED
- Excellent communication skills (verbal and written)
- Must possess good technical knowledge
- Problem solving and troubleshooting skills
INTERVIEW PROCEDURE
- Round 1 - HR (Telephonic interview)
- Round 2 - AMCAT (Online)
- Round 3 - Ops (Telephonic/Video call
**Salary**: ₹18,000.00 - ₹25,000.00 per month
Schedule:
- Evening shift
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
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