Barista/customer Service/f&b Associate

3 days ago

Mumbai, India Hurrem's (Prime Foods & Confectionery LLP) Full time

Counter Sales / F&B Associate / Barista /cashier
- An individual doing a counter sales job is responsible for handling all sales function in a manner which is professional enough for the customers.
- They should also provide quick and efficient service to obtain maximum sales and also focus on customer satisfaction.
- Should be excellent while providing service to its customers.
- They should respond to any queries and give every information that a customer needs.

Skills - Pleasing personality, very fluent in English, presence of mind, basic computer knowledge

Hotel Management Diploma/ Degree/ Crash course in Hospitality Fresher

OR

Any graduate with minimum 6months experience in Hotel/restaurant/QSR/Café’s

**Responsibilities**

**Counter Sales & Dining**
- Greeting customers as and when they enter to the outlet/food counter
- Should assist the customers at the counter with their requirements
- Should ask questions and provide relevant information to the customers that they might need and then list down the orders which the customers might purchase thereby providing them excellent service.
- Need to follow up on the orders which the customer makes and should be upbeat while resolving problems and ensuring customer satisfaction.
- Should provide with quotes of various quotes which is appropriate.
- Customer, who comes for dining, provides them with assistance in finding seats.
- Ensure that customers are provided with menus and assist them in choosing items according to their tastes
- Oversee the ordering process, ensuring that the right order is delivered to the kitchen area.
- Prompt kitchen staff to expedite orders, ensuring that they are served in a timely fashion.
- Provide customers with suggestions on beverages that complement the food items that they have ordered.
- Monitor food and beverage items inventory to ensure optimum levels, and communicate low stock situations to the kitchen manager.
- Handle stocking activities, by following set instructions, and ensure that food rotation activities are properly carried out.
- Manage the telephone exchange to respond to queries regarding food and beverage services over the telephone.
- Must treat all the customers with respect and courtesy.
- Should mention each and every record in the computer including customer details and customer orders, pricing, quotations and should be able to retrieve it whenever needed.
- Should also update the product details with any of the resources working in a continuous manner.
- Keep yourself updated with the product inventory and its functionality.
- Should do regular checks on product shelf life.
- Ensure that each product is stacked as per their location in the counter and organize it effectively.
- Should ensure that they follow each safety rules assigned.
- Should be active enough to inform the manager of any potential harmful condition/ customer complains

Barista
- Preparing and serving hot and cold drinks such as coffee, tea, and Mock tails and specialty beverages.
- Cleaning and sanitizing work areas, utensils and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders
- Ordering, receiving and distributing stock supplies
- Receiving and processing customer payments

Cashier
- Take customer orders at the counter
- Receive payments and present change to customers
- Issue receipts, refunds, change or tickets
- Function as the host/sales person of the restaurant
- Make reservations for customers
- Receive food checks from waiters or customers
- Appeal to impatient or irritated customers, especially during rush hours
- Manage the register, including all credit card and cash operations
- Ensure a balance of the register at the end of the shift or working period
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies
- Bag, box or gift-wrap packages
- Handle merchandise returns and exchanges

**Perform any other duties as assigned by the management or supervisors.**

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift

Supplemental pay types:

- Yearly bonus

COVID-19 considerations:
yes

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