Customer Support Associate

3 weeks ago

Ahmedabad Gujarat, India Currently Tech Private Limited Full time

Greetings from Currently....

We are urgently looking for a talented **Customer Support Executive** in our Social media industry at Ahmedabad Location.

Experience Level: Intern-2 years

As a Customer Support Executive at Currently, you will play a pivotal role in ensuring the satisfaction and success of our users. You will be responsible for managing a team of customer support representatives, developing and implementing support strategies, and continuously improving our customer service processes.

**Responsibilities**:
Issue Resolution:

- Handle escalated customer issues and ensure their prompt resolution.
- Act as a point of contact for complex customer inquiries and complaints.
- Work as cross cross-functional team member to resolve customer issues.
- Be proactive about solving issues and helping customer/user.

Data Analysis:

- Analyze customer support data to identify trends, areas for improvement, and opportunities to streamline processes.
- Utilize data to make informed decisions and drive improvements in customer service operations.

Team Leadership:

- Lead and mentor a team of customer support representatives.
- Provide coaching and guidance to team members to ensure a high level of service quality.
- Monitor team performance, conduct regular performance evaluations, and set clear goals and expectations.

Customer Service Strategy:

- Develop and implement customer service strategies to enhance the overall customer experience.
- Collaborate with cross-functional teams to improve product usability and address customer pain points.

**Qualifications**:

- Bachelor's degree in a relevant field preferred.
- 0-2 years of experience in customer support or a related field.
- Strong communication and interpersonal skills.
- Leadership and team management abilities.
- Analytical mindset with the ability to use data for decision-making.
- Knowledge of social media platforms and online communities is a plus.
- Problem-solving skills and a customer-centric approach.
- Ability to adapt to a fast-paced, dynamic environment.

**Benefits**:

- Competitive salary.
- Health, dental, and vision insurance.
- Opportunities for professional growth and development.
- A collaborative and innovative work environment.
- Employee wellness programs.

Thanks & Regards,

Yamini Patel

HR Manager

8511190784

**Salary**: ₹1,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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