Customer Relationship Executive
6 months ago
Handling customer concerns and complaints in a timely manner
- establishing a positive rapport with our customers in person or via phone
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Pay: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- real estate: 3 years (required)
**Location**:
- Trichur, Kerala (required)
Work Location: In person
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