Customer Care Executive
5 months ago
**Profile**:Customer Care Executive
**Salary**: Up to 22k
**Location**:Jagatpura, Jaipur
**Job Type**: Full Time
**Shift**: Day Shift
**Min 1 years' experience in customer service or sales.**
**Responsibilities**:
- Handle incoming customer inquiries and provide accurate and timely responses
- Resolve customer complaints or issues in a professional and efficient manner
- Ensure customer satisfaction by identifying and addressing their needs and concerns
- Maintain customer records and update the relevant information in the CRM system
- Collaborate with other departments to resolve complex customer problems
- Follow up with customers to ensure their issues are fully resolved
- Upsell products or services to customers when appropriate
- Provide feedback to management regarding customer trends and concerns
- Maintain high standards of professionalism, empathy, and patience in all customer interactions
**Job Overview**:
Qualification:
- Previous experience in a customer service or call centre role is preferred
- Strong communication skills, both verbal and written
- Excellent problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Good knowledge of customer management software and MS Office
- Ability to empathize with customers and provide personalized assistance
- Flexibility to work in shifts, including weekends and holidays
**Skills**:
- Effective communication
- Customer service orientation
- Problem-solving
- Active listening
- Empathy
- Attention to detail
- Time management
- Flexibility
- Conflict resolution
- Computer literacy
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 8178613779
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