Merchant Trainer-it Support

6 months ago


Ahmedabad, India Petpooja Full time

Job Title:
Merchant Trainer-IT Support

**Job Description**:
**Roles and Responsibilities**:

- Can visit our Restaurant Partners in Field.
- Provide service and customer support during field visits.
- Install our POS software in their System / Device.
- Give training about our product to our client.
- Diagnose errors or technical problems and determine proper solutions to resolve their queries.
- Build positive relationships with customers.
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root of the problem
- Ensure all issues are properly logged.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

Experience Range:
0 - 5 years

Educational Qualifications:
Any graduation,

Skills Required:
IT Support, Software Support, Software Training, troubleshooting, Software configuration, Software Installation, Remote Support,
- Degree in computer science or information technology.
- Good written and verbal communication.
- Customer-service focus.
- Prior experience working on a Help desk, in IT, or similar technical function
- ** Ready for fieldwork**

Job Code: KL-F7QV9QLY

About Us

When Petpooja’s first avatar came into being in 2011, it was a simple B2B food delivery model that took bulk food orders from the corporates & passed them forward to the restaurants. But soon, our founders realised that the restaurants they worked with were not living up to their potential and were shutting down forever. Primarily it was due to a lack of coherent technology that could support their daily operations. Their billing machines were as bulky, tedious and old as time. Due to this, the restaurants never had an actual estimate of their profit margins & expenses. Back then, restaurants were suffering more than growing.
This was when our founders decided to build a robust, user-friendly & cost-effective billing software for SMB restaurants that will automate everyday operations and push businesses towards sustainability.
And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider to all & every kind of food service business in India.

Why Us?

Join the Petpooja Family
Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana
Attitude before Aptitude
When we say "Attitude before Aptitude", we mean that you need to have the correct attitude to qualify for a test of aptitude. While we do look for the highest aptitude and professional prowess, but, it's not going to be at the cost of the right attitude.

And if you want to know more about our team or culture, drop by our office for a cup of coffee or a game of pong As signified by our name
- Petpooja, we’re regarded as great hosts.



  • Ahmedabad, Gujarat, India IT Merchant Full time

    About IT MerchantIT Merchant is a dynamic company at the forefront of digital advertising, delivering innovative solutions to clients worldwide.Salary InformationWe offer a competitive salary range of $80,000 - $120,000 per year, commensurate with experience and qualifications.Job DescriptionAs our ideal candidate, you will be responsible for collaborating...


  • Ahmedabad, Gujarat, India IT Merchant Full time

    Job Description:In this pivotal role as a Product Director for Data-Driven Solutions at IT Merchant, you will spearhead the development and execution of innovative features that cater to end-users. As a key member of our team, your primary responsibilities include:Aiding in defining product features from concept to execution, encompassing detailed use cases...


  • ahmedabad, India IT Merchant Full time

    This is the job you are searching for if you love:Collaborating with client tech teams to integrate SDKs and troubleshoot issues for smooth implementation.Analyzing digital platforms for optimal ad placements and recommending strategies to improve ad performance and user experience.Developing proposals for advertisers, focusing on community access, PG/PMP...


  • ahmedabad, India IT Merchant Full time

    What You’ll DoFeature Definition: Aid in defining end-user product features from concept to execution, including detailing specific use cases and user flows across multi-functional teams.Collaboration: Work closely with UX designers, engineering teams, sales & marketing teams, and other product managers to translate complex features into actionable product...


  • ahmedabad, India IT Merchant Full time

    Responsibilities:Design and develop complex software solutions using the .NET/.NET Core framework.Write well-structured, maintainable, and efficient code in C#.Create and maintain scalable, high-performance applications.Provide technical leadership and guidance to junior developers.Mentor and assist team members in improving their coding and architectural...


  • ahmedabad, India IT Merchant Full time

    Responsibilities: Design and develop complex software solutions using the .NET/.NET Core framework. Write well-structured, maintainable, and efficient code in C#. Create and maintain scalable, high-performance applications. Provide technical leadership and guidance to junior developers. Mentor and assist team members in improving their coding and...


  • ahmedabad, India IT Merchant Full time

    Key ResponsibilitiesOrganize and manage office events, including outdoor activities and team outings.Coordinate logistics, vendors, and schedules for smooth event execution.Maintain and update inventory records (e.g., office supplies and stationery) in Excel sheets.Ensure timely procurement and restocking of essential items.Supervise and manage office boys,...


  • ahmedabad, India IT Merchant Full time

    ResponsibilitiesRequirement Analysis & Gap Documentation:Analyze user stories and attached designs to identify inconsistencies, gaps, and missing details.Document these gaps clearly and collaborate with the product and design teams to address them effectively.Stakeholder Collaboration:Liaise between product and development teams to ensure requirements are...


  • ahmedabad, India IT Merchant Full time

    Minimum QualificationsEducation:Bachelor’s degree in Engineering or Technology.Master’s degree in Design from leading institutes (e.g., IDC-IITB, IITK, CPDM-IISC, NID, IITG, IITD, MIT-Pune) or a related field, or equivalent practical experience.Experience:7–8 years of experience in UX Design, with at least 3 years in a product company.A design...


  • Ahmedabad, Gujarat, India IT Merchant Full time

    About the RoleWe are seeking a highly organized and detail-oriented Operations Coordinator to join our team at IT Merchant. This is an exciting opportunity for someone who enjoys coordinating events, managing office operations, and ensuring seamless execution of tasks.**Key Responsibilities**:Coordinate logistics, vendors, and schedules for smooth event...


  • ahmedabad, India IT Merchant Full time

    Responsibilities: Develop and manage a product roadmap to enhance monetization, with a focus on expanding ad formats, media types, channels, and healthcare-specific messaging tactics. Collaborate with cross-functional teams to create business requirements and develop new products. Define, prioritize, and implement features to establish a healthcare ad...


  • Ahmedabad, Gujarat, India IT Merchant Full time

    Estimated Salary: $150,000 - $200,000 per yearAbout the RoleWe are seeking a highly skilled Senior Product Manager to join our team at IT Merchant. In this role, you will be responsible for developing and managing a product roadmap to enhance monetization.Responsibilities:Product Roadmap Development: Create a comprehensive product roadmap that aligns with...


  • Ahmedabad, Gujarat, India IT Merchant Full time

    Job DescriptionWe are seeking an experienced Lead .NET Software Architect to join our team at IT Merchant. As a key member of our technology team, you will be responsible for designing and developing complex software solutions using the .NET framework.About the RoleThis is a challenging opportunity for a senior developer who is passionate about leading...


  • Ahmedabad, Gujarat, India IT Merchant Full time

    About IT MerchantWe are a dynamic technology firm driven by innovation and excellence. Our mission is to deliver cutting-edge solutions that transform the way businesses operate.Compensation Package:The successful candidate can expect an annual salary of approximately $150,000, commensurate with experience.Job Description:We are seeking an experienced Sr. UX...


  • Ahmedabad, India Paytm Full time

    About Us: - Paytm is India’s leading digital payments and financial services company, which is focused on driving - consumers and merchants to its platform by offering them a variety of payment use cases. Paytm - provides consumers with services like utility payments and money transfers, while empowering them to - pay via Paytm Payment Instruments (PPI)...


  • ahmedabad, India IT Merchant Full time

    Key Responsibilities: Develop and maintain highly responsive and interactive user interfaces using ReactJS. Collaborate with cross-functional teams, including designers, product managers, and backend developers, to deliver robust and scalable applications. Write clean, maintainable, and efficient code following best practices. Optimize applications for...


  • ahmedabad, India IT Merchant Full time

    Key Responsibilities:Develop and maintain highly responsive and interactive user interfaces using ReactJS.Collaborate with cross-functional teams, including designers, product managers, and backend developers, to deliver robust and scalable applications.Write clean, maintainable, and efficient code following best practices.Optimize applications for maximum...


  • ahmedabad, India IT Merchant Full time

    Key Responsibilities: Develop and maintain highly responsive and interactive user interfaces using ReactJS. Collaborate with cross-functional teams, including designers, product managers, and backend developers, to deliver robust and scalable applications. Write clean, maintainable, and efficient code following best practices. Optimize applications for...


  • Ahmedabad, India Petpooja (Prayosha food services Pvt ltd) Full time

    Degree in computer science or information technology. - Good written and verbal communication. - Customer-service focus. - Prior experience working on a Help desk, in IT, or similar technical function - **Ready for field work** **Roles and Responsibilities**: - Can visit our Restaurant Partners in Field. - Provide service and customer support during field...

  • Back Office Executive

    6 months ago


    Ahmedabad, India Smart Merchant Service Ltd. Full time

    Smart Merchant Services Limited is a full-service electronic payment processing company serving all size business owners. We offer a variety of hardware and service solutions for accepting credit & debit payment. Smart Merchant Services Private Limited is in collaboration with Smart Money EPS Inc USA. Our USA company has been in the industry for over 15...