Guest Delight Associate

1 month ago

Bengaluru, India Zolostays Property Solutions Full time

**1. Guest Relations**:
○ Respond promptly and professionally to guest inquiries, concerns, and complaints.

○ Ensure a high level of guest service is maintained at all times, addressing and resolving guest issues in a timely and satisfactory manner.

○ Facilitate a positive property showcasing & onboarding guest experience, including showing available inventories & converting sales leads.

**2. Property Management**:
○ Oversee the day-to-day operations of assigned ZoloStay Property, including guest relations, rent collection, and property upkeep.

○ Coordinate property upkeep with internal stakeholders, ensuring work is completed in a timely and satisfactory manner.

○ Monitor and enforce compliance with rules and regulations.

○ Conduct regular property audits to identify any maintenance or safety issues and address them promptly.

**3. Financial Management**:
○ Collect and process rental payments, ensuring accuracy and timeliness.

○ Monitor rent delinquencies, initiate appropriate actions to minimize losses, and enforce late payment penalties as per company policies.

○ Assist in the preparation of annual property budgets and monitor expenses to ensure adherence to budgetary guidelines.

**4. Reporting and Documentation**:
○ Maintain accurate and up-to-date records, files, and documentation related to property management activities, including agreements, maintenance requests, and guest communications.

○ Collaborate with the team on regular insights of property’s performance, occupancy rates, and financials.

**5. Team Management & Collaboration**:
○ Lead and train a team of 1-4 dedicated facilities team members.

○ Collaborate with cross-functional teams, such as sales, support, and facilities to ensure effective guest satisfaction & property management.

**Salary**: ₹200,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Application Deadline: 23/06/2023

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