Customer Service Executive
3 weeks ago
**Fresher**:
**Bangalore**:
***
**Skills**:
- Responsible for delivering high-level customer service and ensuring on time, in full shipments.
- To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
- To contribute ideas, energy, enthusiasm and support to the continuous improvement of the OtC process.
- To ensure that internal control procedures are strictly adhered to.
- Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF. Ensures that Key performance Indicators are reaching the target.
- Logistics Advisor tasks can also be relevant in specific markets (e.g. Proactively manage relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation etc...)
- Global objective is to provide excellent customer service to improve customer satisfaction outside and inside, and to ensure smooth transition of new EDI customers.
- Excellent interpersonal and communication skills
- Excellent customer service and customer care mind-set
- Willingness and ability to build great relationships with customers
- Positive ‘can do‘ attitude
- Accuracy and attention to details
- Ownership, entrepreneurial attitude - drives issue resolution, escalates where necessary
- Willingness to gather excellent knowledge of customers and market specifics
- Looking for and responding to feedback
- Always looking for issue resolution and service improvement
- Active team player, always there to help others
- Understand and comply with the controls in own area
Salary : Not Disclosed by Recruiter
Industry : IT Software - Other
Functional Area : IT Software - Telecom Software
Role Category : Computer/IT
Employment Type : Full-Time
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