Ericsson - Ip & Txn

3 weeks ago

Noida Uttar Pradesh, India Ericsson Full time

**Join our Team**:
**About this opportunity**:
This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP & DWDM. Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.

**What you will do**:

- 2nd Level troubleshooting of incident.
- Major & Critical Service outage handling.
- Coordination with Vendors and other stakeholders.
- Support configuration management activities.
- Support in routine health check-up & preventive activities.
- Owns responsibility of Incidents understands the issue and drives for closure by coordinating with all teams
- Identification and support in automation of activities by internal/external automation team.
- Support configuration management & FNI activities
- On-time Change approval post validation.
- Supporting PM team for detailed analysis.
- Sharing learnings with wider teams.
- KSS & MOP development for future reference
- Analyze the fault and identify the root cause for permanent fix of faults and provide details to PM team.
- Support in network analysis and reporting whenever required.
- Support to NDO team on various requirements related to network optimization and KPI improvement
- Driving process efficiencies by Lean six sigma and CSI, SI initiatives.
- Ensures the processes are being followed and no timeline/ SLA/KPI are missed by any resolving agent in the system.
- Identification and support in automation of activities by internal/external automation team.
- Daily reprioritization of work and targets to meet end goals as per operational situations.

**The skills you bring**:

- Result oriented
- Flexible and responsive to changing work patterns and demands.
- A thorough and methodical approach to work.
- Developed skills in Interpersonal communication
- Developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.
- Inquisitive and keen problem shooting approach
- Sense of ownership & drive
- Self triggered individuals
- Engagement
- Open to travel

Education: Degree in Electronics and Communication Engineering
Minimum years of relevant experience: 3 years of experience

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