Body Shop Advisor

2 weeks ago


Kochi Kerala, India ZEAK US Full time

**Body Shop Advisor**

**Location**: Pala, Kanirappilly, Kattapana, Vaikom
**Salary**: Based on experience
**Gender**: Male

**Responsibilities**:

- Act as the primary contact for customers seeking body shop services, including repairs, painting, and other related services.
- Assess the damage to vehicles and provide accurate service estimates for repairs.
- Guide customers through the repair process and explain the necessary services, timelines, and costs.
- Collaborate with technicians to ensure all repairs are carried out to the highest standards.
- Ensure that the body shop operates efficiently and that all repair work is completed on time and within budget.
- Maintain a record of all body shop services provided and ensure proper documentation.
- Handle customer complaints or concerns in a professional manner, ensuring customer satisfaction.
- Follow up with customers to ensure quality of work and that all issues are resolved.
- Coordinate with insurance companies for vehicle damage assessments and claims processing.

**Qualifications and Skills**:

- BE/BTech in Mechanical/Automobile Engineering or Polytech Diploma in Mechanical/Automobile.
- Minimum of 1-2 years of experience in a body shop or related automotive field.
- Strong understanding of automotive repair processes, including body work, painting, and structural repairs.
- Excellent communication and customer service skills.
- Ability to estimate repair costs and manage customer expectations.
- Strong problem-solving abilities and attention to detail.
- Knowledge of industry standards and safety regulations related to body shop work.

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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