Site Reliability Engr

5 months ago

Bengaluru, India Itron Full time

Our client is looking for a NOC Engineer to help provide 24x7x365 support for the networks, systems and
continuing the development of foundational systems and processes on which the NOC is based. We are seeking a
the early stages of establishing a similar NOC environment

**Roles and Responsibilities**:

- Staff the 24x7 Network Operations Center on various shifts
- Respond to alerts/alarms according to standard operating procedures
- Respond to escalations from Customer Service (Tier 1 & 2) or Customer NOCs
- Track all issues in a ticketing system
- Help define and document operations Methods & Procedures (M&Ps) for the Network Operations

department.
- Implement and strictly follow change management procedures and systems
- Manage and maintain the ITRON Monitoring Systems (these report on the status and performance of

monitored components e.g. Tools, devices, network, servers, DBs, OS, services etc.).
- Liaising with 3rd party suppliers - if required, handling escalation through to resolution).

installation.
- Participate in a 24x7 call-out Rota as & when required.
- Assist with the development of business processes and systems to establish and measure Key

Performance Indicators (KPI) which will be used in customer Service Level Agreements (SLA). Systems
would include a Network Management System (NMS), Trouble Ticket System (TTS) and Change
Management System (CMS).
- Passionate about making customers happy
- Able to collate and interpret data from various sources.
- Ability to assess faults, prioritize, respond and escalate accordingly.
- Capable of multi-tasking, good time management and prioritization of workload.
- Excellent work ethic - high output (i.e. 20+ tickets a day) and attention to detail
- Schedule flexibility with ability to work non-standard business hours and shifts and be included in regular

rotation of an off-hours pager or occasional shift coverage for holidays or other staffing reasons (vacation,
sick, etc.).
Required Experience
- Degree from a recognized college or university, with a bachelor's degree in computer science, information

systems, electrical engineering, or a related field. Qualifying experience and/or technical certification (e.g.
CCNA/CCNP, RHCT, etc.) may substitute for the required education.

skills.
- Must have experience with UNIX/ Linux -based operating systems, Virtual deployments (VMWare) and

scripting capabilities
- Excellent analytical, problem-solving and technical troubleshooting skills.
- Strong verbal and written communication skills; ability to remain composed and professional in stressful,

high pressure situations
- Good understanding on ITIL and Service Management concepts
- Highly motivated, self-starter with a positive attitude and strong initiative to face the challenges of a very

fast-paced, high-energy, yet sometimes stressful, customer-focused operations organization.
- Familiarity of smart grid and electrical utilities a plus

**Technical competence**:

- Solid understanding and practical use of TCP/IP and related Internet protocols. IPv6 experience is a plus.
- Network troubleshooting and analysis. Experience working on Cisco router/switch/firewall platforms;
CCNA/CCNP is a plus.
- Experience with wireless/RF networking technologies is desirable.
- Middleware and Application support a must

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.

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