Gsoc Operator

3 weeks ago

Hyderabad Telangana, India Pinkerton Full time

We are as invested in your career as you are.

As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.

This is just one of the several exciting career opportunities that are currently available.

**Job Summary**:
The GSOC Operator, assigned to one of Pinkerton's largest global clients, will lead the day to day activities assigned by the Supervisors during assigned shifts within the client's centre. The Operator is responsible for managing alarms and assessing the priority of alarms and dispatching accordingly.

**Essential Functions**:

- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Receive proper shift handing and taking over of pending alarms action list.
- Manage alarms, ascertain the priority, and dispatch accordingly.
- Acknowledge alarm priorities as noted within the SLA.
- Update tickets received (Trouble Ticket), assign based on the concern, and complete follow up/closure.
- Create tickets for malfunctioning and excessive alarms.
- Work in coordination with BAC throughout the shifts to complete necessary tasks.
- Manage general usage and navigation of security cameras and raise TT for issues, as needed.
- Update the Shift Supervisor regarding escalation for remedial actions.
- All other duties, as assigned.

**Education, Experience, and Certifications**:
**Competencies**:

- Knowledge of world news and current events.
- Effective written and verbal communication skills.
- Able to multi-task in a fast-paced, and at times, stressful work environment.
- Able to constantly learn new tools and innovations.
- Client orientated and results focused.
- Self motivated and curious.
- Computer skills; Microsoft Office.

**Working Conditions**:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Frequent sitting.
- Able to work in shift 24*7 operations and 6 days a week.
- Willing to work overtime, as needed.
- Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

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