Customer Care Executive

5 months ago

Gurugram Haryana, India PODS365 INC Full time

As part of the Food Aggregator Company Associate Accelerator Program, you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Food Aggregator Company’s customer service.

Here, you're not just an Associate; you are on the path to leadership.

More importantly, you will surface the key problems with other Food Aggregator Company teams to help in designing better solutions.

**What are we looking for? The below mentioned points are absolutely essential**:

- Zealous Customer Focus - Experience in a fast-paced customer service and hospitality role. You thrive on creating positive experiences with empathy.
- Articulate Communication - Strong communication skills with proficiency in typing and speaking efficiently.
- Analytical Mindset - Handling problems is your forte You excel at managing the resolution process, ensuring that communication remains clear and concise throughout.
- Problem solving skills - Solution seeking and problem solving is your passion. Your proactive approach ensures timely resolution of all customer queries.

**Key Roles and Responsibilities**:

- Provide accurate and timely information regarding products, services, and company policies.
- Troubleshoot and resolve customer issues efficiently to ensure a positive customer experience.
- Collaborate with internal teams to escalate and resolve complex customer problems.
- Maintain detailed records of customer interactions and transactions.
- Identify and recommend process improvements to enhance customer satisfaction.

Criteria:

- Experience: 0-3 Years
- Excellent written and verbal communication skills are a MUST.
- Strong interpersonal skills and a passion for delivering exceptional customer

service.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced

environment.
- Open to all courses and programs; no specific educational background required.

benchmark of Customer Support.

**Perks & Benefits**:

- Competitive salary package starting at 4LPA.
- The possibilities are boundless, and within a year, you'll have the chance to grow

and explore roles across sales, operations, program management, support, supply chain, and category teams, and be the future of Food Aggregator Company

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: In person

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