Computer Operator

3 months ago

Vesu Surat Gujarat, India RCS TRUE FACILITIES PRIVATE LIMITED Full time

Job Description:
Company Overview:
RCS TRUE FACILITIES PVT LTD is a leading company in the manpower supply industry, specializing in providing exceptional housekeeping services and supplying a wide range of cleaning machineries. Our comprehensive offerings include wet and dry vacuum cleaners, backpack vacuum cleaners, single disk machines, auto scrubbers, and more. With a commitment to excellence, we ensure our clients receive top-notch service and reliable machinery for their cleaning needs. As our business continues to grow, we are looking for a dedicated and detail-oriented female employee to join our team as a Machine Breakdown Complaint Coordinator.

(Related experiance or freshars can apply)
(Female Only)

**Responsibilities**:
Receiving Machine Breakdown Complaints:

- Provide prompt and professional responses to acknowledge the receipt of complaints and assure clients that their issues are being addressed.

Documentation and Triage:

- Create detailed and accurate records for each machine breakdown complaint received, including client contact information, complaint description, and machine specifications.
- Prioritize complaints based on urgency and impact on client operations, ensuring timely resolution of critical issues.

Coordination with Technical Department:

- Collaborate closely with our technical department to relay machine breakdown complaints and coordinate the dispatch of skilled technicians to address the issues promptly.
- Ensure technicians receive comprehensive information about the problem and any relevant troubleshooting steps taken by the client.

Follow-up and Closure:

- Monitor ongoing complaints and follow up with technicians to ensure that each issue is being effectively resolved within an acceptable timeframe.
- Regularly update clients on the status of their complaints and provide estimated resolution timelines as needed.

Customer Communication:

- Maintain a courteous and empathetic demeanor when communicating with clients, ensuring that they feel supported throughout the complaint resolution process.
- Address any additional inquiries or questions clients may have during the troubleshooting process.

Data Analysis and Reporting:

- Compile and analyze data related to machine breakdown complaints to identify patterns or recurring issues.
- Generate periodic reports on complaint volumes, resolution times, and customer feedback to support continuous improvement efforts.

**Requirements**:
Communication Skills:

- Proficient in written and verbal communication, with excellent grammar and clarity.
- Ability to effectively interact with clients and technicians to ensure smooth communication and problem resolution.

Organizational Abilities:

- Strong organizational skills to manage multiple complaints efficiently and prioritize tasks effectively.
- Attention to detail in recording complaint information accurately.

Problem-Solving:

- Ability to understand technical issues and convey relevant information to technicians for effective troubleshooting.
- A proactive and solution-oriented approach to handling complaints.

Empathy and Patience:

- Empathetic and patient when dealing with frustrated clients, ensuring a positive customer experience during the complaint resolution process.

Tech-Savvy:

- Basic computer skills to manage complaint data and generate reports.

Contact Vivek Patel,
+91 990441414,

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Application Question(s):

- Good Communication skill in Hindi and Basic English,

Basic Computer Knowladge with mail drafting,

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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