Student Counsellor

2 weeks ago

Kottayam, India Edroots International Full time

Ø Answering Enquiry Calls

Ø Handling Walk ins (including handling other counsellors' walk-ins in their absence)

Ø Detailed assessment of Student Profile

Ø Career Counselling - directing students to appropriate programmes and to apt countries as per their interest and requirement.

Ø maintain confidentiality and privacy in handling student information.

Ø Providing guidance and advice to students regarding suitable study options based on their academic background, interests, and career goals.

Ø Provide accurate and reliable information to the students

Ø Timely sharing of course options after the counselling.

Ø CRM Updation without making pending

Ø If the students requested programmes that weren't on the list that was provided, do a programming search.

Ø Sending of Application Requests to Processing Department.

Ø Collection of pending documents from students as per the requirement from Processing Department

Ø Copying the mail communications that students received from universities to processing department

Ø Conducting Offer follow ups in collaboration with Processing Department.

Ø Payment Conversion

Ø Interview coordination both moke and university interview with interview team and send them feedback from students.

Ø supporting with Visa Processing Department.

Ø Sending required documents of students to Documentation department, timely after fee payment.

Ø Pre and Post Departure Assistance

Ø Act as a primary contact person for the student on behalf of Edroots.

Ø Keeping the company mobile and WhatsApp always on mode, to ensure timely and efficient communication.

Ø Checking of official mail to ensure timely and accurate response, including the spam folder

Ø Participate in the company events and travelling to the event locations to represent the company if required. Events like Expo, Marketing - Promotional activities, Annual meet etc.

Ø Follow company policies

**Profile Looking for - Minimum one year of Experience in the segment of Academic Counselling/tele calling**

**Excellent Communication Skill**

**Basic IT Skill**

**Salary**: ₹16,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Counselling: 1 year (required)

Work Location: In person

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