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International Voice Process
2 months ago
**JOB DESCRIPTION**:
**WLS VOICE: PUNE**
**Roles and Responsibilities**:
- Resolving device issues using troubleshooting techniques and providing clear and concise information.
- Reviewing account information and answering questions about billing or services.
- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
- Experience resolving customer issues, billing, and/or handling product Q&A.
- Interest in learning new technologies.
- Experience promoting and/or selling products and services.
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous
- Ensure Timely & Professional Responses to all Queries.
**Perks and Benefits**
- Cab Facility both ways [ Pick up and drop within Transport radius]
- Immense Growth Opportunities
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Paid sick time
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work (preferred)
**Speak with the employer**
+91 09875562951
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