Vna Trainer

Hi

We are hiring for a Leading for a VnA Trainer for a Leading ITES Company in Chennai. Please go through the JD and sharer Cv.

**Note** : Pls Mention **VNA Trainer** in the Subject Line. (Immediate Joiner Preferred)

**Role Definition**:

- An individual contributor working with internal and external stakeholders who would consult him/her for finding solutions to various business problems - training.
- Training & Delivery on Communication Skills, Soft Skills and Culture
- Training Needs Analysis
- Communication coaching
- Work on improvement projects

**Roles and Responsibilities**:

- Collaborates with LOBs and cross-functional project teams to identify learning needs.
- Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training
- Govern the Knowledge transfer and facilitate accredition and report out
- Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope.
- Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats.
- Recommends and/or implements innovative solutions, modifications and enhancements to training programs.
- Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications
- Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures.
- Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content.
- Deliver training based on needs

'-Monthly Connects with stakeholders, listing the training requirements and catering to the same- Feedback & Coaching agents on Communication and spoken English.
- Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT
- Give documented feedback as per the gaps identified in the audit.
- Attend Weekly calibration calls with the client/internal to be attended as per calibration roster.
- Conduct training sessions as per requirement under specified timelines.
- Complete his/her certification process.
- Performance Assessment of Trainees during tests
- Database management, daily reports, and analysis

**Must Have**
- Ability to communicate effectively, both verbally and in writing, and to work effectively with a wide range of constituencies in a diverse community. Advanced analytical, business acumen and critical thinking skills.
- Project management and presentation skills and the ability to resolve complex problems and issues.
- Previous customer facing experience
- Team Building and people management skills
- Ability to build excellent working relationship with stakeholders

**Good to have**
- Worked with international and/or domestic accounts for a variety of LoBs travel, technical support, retail, Finance and Supply chain etc.
- Capacity to work and contribute to a team environment as well as work independently
- Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups.
- Possess good delivery and execution skills, and able to resolve dependencies and conflicts
- Ability to manage multiple tasks in a dynamic, deadline-driven environment.
- Key Skills
- VNA TrainerTrainerVNA Training
- BPOAccent TrainingProcess Trainingtraining and developmentSoft Skills TrainingCommunications TrainerVNAVoice And Accent
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Any Graduate

**Company Profile**:
Outpace Consulting Services
- Company Info
- X- View Contact Details+
- Contact Company:_Outpace Consulting Services

**Salary**:
7-9 Lacs P.A.

Industry:
BPO / Call Centre

Department:
Teaching & Training

Role Category:
Corporate Training

Role:
Communication Trainer

Employment Type:
Full Time, Permanent