Ca Manager-ds2
4 weeks ago
**Join our Team**:
**About this opportunity**:
The CA Manager is typically assigned to work with service quality assurance back-office activities in an operations organization. The primary purpose is to be able to lead the team in providing second level operation support and timely system fault restoration.
**What you will do**:
- To interact with Customer’s/MSIP/Project etc.to understand their requirements, evaluate & provide solution.
- To lead the team and deliver as per agreed SLA/WLA.
- To delegate the tasks efficiently within the team to meet SLAs well within the limits.
- To ensure second level preventive maintenance is being done regularly
- To prioritize faults to meet within SLA/WLA.
- To handle emergencies and if required coordinate with Emergency support team.
- Responsible for Cost Management of domain within budget.
- Formulate the training requirements for the team members & ensure competence development of team.
- Flexibility in working hours depending upon business requirements.
- To participate in internal technical discussions in view to improve overall OSS domain performance.
- Follow up with OEM team for CSR issues resolution.
- To ensure new OSS nodes are integrated & AT as per the standardized processes
- Timely informed Senior Mgmt team for man-power dimensioning w.r.t. new Project/Scope
- Responsible for driving EHS/CoBE through employee Awareness and Compliance for the responsible unit.
**The skills you bring**:
- Telecommunications knowledge mainly Multi OEM OSS Server & 2G/4G/5G technologies.
- For complimentary products, broad knowledge of Linux/Docker operating system
- Well-developed interpersonal skills.
- Self-motivated and works well under pressure.
- Should be able to motivate the team members.
- Customer oriented.
- Excellent People management skills.
- Excellent Customer management skills.
- Good Communication Skills.
- Cost Management & Time Management Skills.
- Proactive and have a positive attitude.
- Problem driving skills.
- Flexibility in working hours.
- Fluent in written and spoken English, other languages beneficial.
- Excellent Result oriented
- Qualification & Industry Experience
- Degree in Engineering or equivalent experience.
- 14+ years’ experience mainly in OSS domain.
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