Bpo Trainer

**Job Summary**:
As a BPO (Business Process Outsourcing) Trainer, you will be responsible for designing, developing, and conducting training programs for new and existing employees within the BPO industry. Your primary objective will be to ensure that employees acquire the necessary skills and knowledge to perform their roles effectively and efficiently in accordance with company standards and client requirements.

**Key Responsibilities**:
1. **Training Program Development**: Design and develop comprehensive training programs tailored to meet the specific needs of BPO employees across various departments such as customer service, technical support, sales, and back-office operations.

2. **Content Creation**: Create training materials, including presentations, manuals, videos, and other resources, to support the delivery of training programs. Ensure that content is up-to-date, relevant, and engaging.

3. **Delivery of Training**: Conduct engaging and interactive training sessions using a variety of instructional techniques and formats, such as classroom training, virtual sessions, role-playing exercises, and simulations.

4. **Onboarding New Hires**: Facilitate the onboarding process for new hires, providing them with the necessary knowledge and skills to excel in their roles from the outset.

5. **Skill Enhancement**: Identify areas for skill improvement among existing employees and develop targeted training interventions to address these needs. Provide ongoing support and coaching to employees to help them continually improve their performance.

6. **Quality Assurance**: Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics. Make necessary adjustments to training content and delivery methods to ensure optimal results.

7. **Compliance and Standards**: Ensure that training programs align with industry regulations, client specifications, and company policies. Stay updated on industry trends and best practices to continuously enhance training offerings.

8. **Collaboration**: Collaborate with other departments, including human resources, operations, and client services, to identify training needs and develop solutions that support overall business objectives.

9. **Documentation and Reporting**: Maintain accurate records of training activities, including attendance, evaluations, and feedback. Generate reports to track training effectiveness and make recommendations for improvement.

10. **Professional Development**: Stay abreast of developments in the BPO industry and instructional design methodologies. Participate in professional development activities to enhance your own skills and knowledge as a trainer.

**Qualifications and Skills**:

- Bachelor's degree in a relevant field such as Education, Training, Business Administration, or a related discipline.
- Proven experience working in a BPO environment, preferably in a training or instructional capacity.
- Strong understanding of BPO processes, customer service principles, and industry best practices.
- Excellent communication and presentation skills, with the ability to engage and inspire learners of diverse backgrounds and skill levels.
- Proficiency in instructional design methodologies, adult learning principles, and training evaluation techniques.
- Ability to work independently as well as collaboratively in a team environment.
- Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.
- Proficiency in using training tools and technologies, including learning management systems (LMS), multimedia authoring software, and virtual training platforms.
- Certification in training and development (e.g., CPLP, CPTM) is a plus.
- Flexibility to adapt to changing business needs and work schedules, including evenings and weekends if required.

**Job Types**: Full-time, Permanent

**Salary**: ₹40,000.00 - ₹60,000.00 per month

Schedule:

- Fixed shift
- Night shift
- US shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Teaching: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Chandigarh, Chandigarh (required)

Ability to Relocate:

- Chandigarh, Chandigarh: Relocate before starting work (required)

Work Location: In person