Customer Support Associate

6 months ago

Bengaluru Karnataka, India Sweet Escape Pvt. Ltd. (The Rolling Pinn) Full time

Do you have a passion for exceptional service and a desire to contribute to a growing company?

The Sweet Escape, a leading cloud kitchen bakery in Bangalore, is seeking a motivated and detail-oriented individual to join our team as a Customer Support Associate.

**In this role, you will**:

- Assist customers with website navigation, order processing, and product inquiries.
- Proactively address customer concerns and ensure timely resolution.
- Collaborate with internal teams to maintain smooth operations and high customer satisfaction.
- Be working a Rotational Shift of 9 hours with 1 rotational week off.

**What does a Day to Day look like for you?**
- _Customer Interaction:_ Answer inquiries and assist customers via various communication channels. (Instagram, WhatsApp, Telephone, etc). Influencer reaches out.
- _Order Processing:_ Efficiently process and verify customer orders. Mark when paid and fulfilled.
- _Delivery Coordination:_ Schedule and manage delivery partners for timely order fulfillment.
- _Problem Resolution:_ Resolve customer issues and complaints in a professional and empathetic manner.
- _Quality Assurance_: Ensure orders meet quality standards and report product issues.

**Qualifications**:

- Bachelor's Degree (or equivalent) in any field.
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency in English, with the ability to effectively communicate with a diverse clientele.
- A keen eye for detail and a commitment to accuracy.
- Passion for learning and a willingness to grow within the company.

**Preferred Skills**:

- Experience with social media platforms (Instagram, Facebook).
- Familiarity with basic customer service principles.
- Ability to work effectively in a fast-paced environment.

In a Nutshell, Handle customer inquiries, process orders, coordinate deliveries, and ensure prompt order fulfillment. Your role is essential in providing exceptional service and maintaining customer satisfaction.

**Benefits**:

- Competitive Contractual Entry-Level salary package of INR 25,000.
- Vibrant and fast-paced work environment.
- Opportunity to learn and grow within a dynamic team.
- Experience letter and Letter of Recommendation provided.
- Join our team and be a part of our success story

Ready to join the sweetest team in Bangalore? Send your resume over and just click Apply, we'll do the rest

Note: This is an in-office role for 6 days a week with rotational shifts and rotational week offs at the office location near Domlur, Indiranagar.

Pay: ₹25,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**

+91 9886541575

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