First Party Collection
2 months ago
**WE ARE HIRING FOR GRACE STAFFING SERVICES**
**Job Title: First Party Collection Representative (Voice Process)**
**Work from Home**
**Job Summary**:
**Key Responsibilities**:
- Handle inbound customer calls regarding payment queries and resolve issues promptly
- Collect payments and negotiate payment plans when necessary
- Meet or exceed collection targets and metrics
- Provide exceptional customer service and ensure high customer satisfaction
- Collaborate with internal teams to resolve customer issues
**Requirements**:
- HSC Graduate with 1 year international BPO experience
- Excellent communication and customer service skills
- Comms C3
- Comfortable working in a night shift environment (US rotational shift timing)
- Ability to work from home with a reliable internet connection
- 5 days working, 2 rotational off
**Shift Timing**:
US rotational shift timing, with night shifts
**Qualification**:
HSC Graduate with 1 year international BPO experience
**Note**:
- The company will provide training and support to ensure success in the role.
- Performance-based incentives and career growth opportunities available.
**Job Types**: Full-time, Permanent
Pay: ₹30,000.00 - ₹33,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
- Work from home
Schedule:
- Evening shift
- Night shift
- Rotational shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Debt Collect: 1 year (required)
Work Location: Remote
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