International Bpo

2 weeks ago

Nagole Hyderabad Telangana, India Epos Full time

**FININFOCOM PVT LTD**

**About Fininfocom: -**

Since its establishment in 2008, FinInfocom has been facilitating its customers with a promising future by collaborating with them to succeed. Part of being the best is delivering products that customers can trust for our unparalleled performance. FinInfocom is committed to be the market leader whom you can rely on. We are determined to blend your business with technology to accelerate progress.

We are now gradually expanding our business in different countries including INDIA and henceforth, we are recruiting more efficient Technical Support Executives to deliver the best to our clients.

**Job Title**:Technical Support Associate**/** Executive (International Voice Process)

**No of Positions**: 10

**Experience**: 0.6months to 3years

**Eligibility**:Any Graduate/ Intermediate with excellent communication skills

**Salary**: 1.2 LPA to 3.5 LPA or above depending on experience.

**Location**: Nagole, Hyderabad

**Industry**:BPO/ ITES
- 24/7 shifts with rotational weeks offs
- Comfortable to work in night shifts

**Interview Process**:
HR Round - Introduction

Technical Round 1

Technical Round 2

Final Discussion - Salary and Policies

** If this role sounds like it's for you, then please look into the Job Description below and start reverting back to us for further process **

**Job Summary**:
A Technical Support Specialist, or an IT Support Specialist, is responsible for assisting customers with technical issues or questions relating to hardware or software devices. Their duties include taking phone calls from customers or communicating with them, helping customers diagnose technical issues over the phone and speaking with them about software installations, connections & troubleshooting.

**Roles and Responsibilities**:
Excellent oral and written communication skills, should be able to handle UK customers.

Providing technical solutions to different problems of clients by taking the help of different tools.

Ensure that the call comments are properly arranged and suitable information is provided to clients.

The standard of each call should be properly maintained in a comprehensive manner taking into view each aspect of attending the customer, listening to their problems and offer appropriate solutions to them

Providing support to internal and external end users.

**Skills Required**:
Previous experience of any international process with hardware troubleshooting is preferred.

Ability to learn and adapt hardware and software.

Assessing the customer support needs.

Should have the ability to work in a team and interact with the client.

Should be empathetic and flexible to interact with agitated customers.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,086.00 - ₹30,223.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Nagole, Hyderabad - 500102, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

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