Aprimo Dam Librarian

**Position Title**

DAM Librarian

**Position Purpose**

**Major Accountabilities**
- Ability to provide E2E user support from on boarding to off boarding, i.e. rights and access granting, training assignment, resolution and triaging of user issues.
- Categorize, analyze and index all content and information resources, as per the defined taxonomy.
- Ensure metadata integrity, file format validation, file format conversion, content migration, categorization and tagging.
- Conduct final audit in the workflow before assets are made available for distribution.
- Support brand-specific portals with configuration.
- Filter, locate, analyze and generate insights on relevant content for the user.
- Evaluate digital assets for archiving, archive content and maintain quality control of archiving operations.
- Understand customer requirements and manage expectations throughout delivery.
- Follow policies & strategy for DAM team, which are quality focused while increasing CSAT scores and driving innovation.
- Help in Design workflows, standards, processes and set goals that will leverage the system.
- Drive knowledge sharing and people development among the DL team.
- Support service leads in on boarding of new team members.

**Key Performance Indicators**
- Provide the services to the users according to the agreed KPIs and SLAs.
- Maintain high level of quality and drive ownership for all tasks.
- Improved and proactive relationship with users and stakeholders.
- Improved audit preparedness and compliance rates.
- Increased visibility of DAM Team and Service expertise.

**Education and Experience**
- At least 2 years’ experience working in Digital Libraries/Digital Asset Management, preferably with APRIMO.
- Proficient understanding of broader content management goals and implementing solutions to achieve them.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Attention to detail and focus on quality.
- Proven ability to self-manage.
- Fluent English (both written and verbal).