Loan Officer

6 days ago

Navi Mumbai, India Wisecor service pvt ltd Full time

o Handle incoming calls from & make outgoing calls to customers who have missed on their monthly payments (Collections - Soft Bucket)
- Handle incoming calls from & make outgoing sales calls to our loan customers promoting ECS ( electronic clearance system ) / SI ( standing Instruction ) / PDC ( post dated cheques ) as a regular mode of repayment of the loan ( part of the Collections Team )
- Handle incoming calls from & make outgoing calls to customers who have taken loans from HDFC Ltd and make service calls to them.

Experience required:

- Minimum one year experience in domestic / international voice process Call centre, preferably in Collections, Sales or Customer Service.

Functional area: Credit Risk Management - Recovery Call Center

Eligibility & Desired skills:

- Graduate/ Postgraduate in any discipline
- Excellent written and oral communication skills.
- Should be proficient in English, Hindi & local language based on the location. e.g. Marathi in Maharashtra.
- Good negotiation and convincing skills.
- Good interpersonal skills.
- Should be able to empathize and collect.
- Should be capable taking end to end responsibility and coordinating with other departments for resolution of customer issues and other requirements.
- Basic knowledge Computer knowledge and typing skills

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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