Ticketing Executive

2 weeks ago

Chandigarh, India Tour Umbrella Full time

Tour Umbrella Agency is a leading travel agency specializing in providing exceptional travel experiences to our valued customers. We are currently seeking a detail-oriented and customer-focused Ticketing Staff to join our team. As a Ticketing Staff member, you will play a crucial role in ensuring smooth ticketing operations for various travel arrangements. Your primary responsibility will be to coordinate ticket bookings, handle customer inquiries, and ensure accurate documentation of travel details. If you have a passion for the travel industry, excellent organizational skills, and a strong commitment to customer satisfaction, we would love to hear from you.

**Responsibilities**:

- Manage ticketing operations, including issuing, reissuing, and canceling flight tickets, hotel reservations, and other travel arrangements.
- Coordinate with airlines, hotels, and other service providers to ensure accurate and timely ticket bookings.
- Assist customers in selecting the most suitable travel options based on their preferences, budget, and schedules.
- Provide exceptional customer service by resolving ticketing issues, addressing complaints, and ensuring customer satisfaction.
- Maintain accurate and up-to-date records of bookings, itineraries, and customer information using our internal systems.
- Collaborate with other team members, such as travel consultants and operations staff, to ensure smooth travel arrangements.
- Stay updated with industry trends, airline policies, fare rules, and other relevant information to provide accurate and reliable information to customers.
- Adhere to company policies and procedures, as well as industry regulations, while handling ticketing and customer-related tasks.
- Identify opportunities for upselling and cross-selling travel products and services to enhance the customer experience.

Qualifications:

- High school diploma or equivalent; a degree in travel and tourism or a related field is a plus.
- Previous experience in ticketing, reservations, or a similar role within the travel industry is preferred.
- Strong knowledge of global geography, airline ticketing systems, fare structures, and travel industry trends.
- Proficient in using computer reservation systems (CRS) such as Amadeus, Sabre, Galileo, or similar platforms.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders.
- Exceptional attention to detail and organizational abilities to manage multiple tasks and prioritize work effectively.
- Problem-solving skills to handle customer complaints and resolve issues in a professional and timely manner.
- Familiarity with relevant travel regulations and procedures, including visa requirements, travel insurance, and health and safety guidelines.
- Ability to work under pressure in a fast-paced environment while maintaining a positive and customer-centric attitude.
- Flexibility to work occasional evenings, weekends, or holidays as required by the business needs.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9814111165

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