Network Subject Matter Expert

3 weeks ago

Bengaluru, India Telstra Full time

Employment Type

Permanent

Closing Date

16 Apr 2023 11:59pm

Job Title

Network Subject Matter Expert

Job Summary

As a Technical Expert, you can’t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our networks and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal network availability.

**Job Description**:
At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it’s people who give purpose to our technology. So we are committed to staying close to our customers and providing them the best experience. And delivering the best technology.

This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.

Who we are?

Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest
- Internet of Things network

in Australia and are

leading the way in 5G.

And this is just the beginning of what we’re hoping to achieve together.

We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry.

We have operations in more than 20 countries including India where we’ve opened centres in Bangalore, Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s latest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.

About the role

As a Network Subject Matter Expert, you will work with pioneering, cutting edge technologies and enjoy working in a fast-paced, agile, and collaborative environment.

Your role will involve providing high-level technical support and assisting in the development of solutions/fixes and support to the networks, infrastructure, products and services supplied at vendor and those operated by Telstra.

You will be working across all aspects of the customer support experience, through direct communications, escalation and engagement with up/down stream teams and Vendors. You will be given a high degree of autonomy and have the opportunity to work on initiatives to improve processes and the performance and integration of systems, making a positive impact on customer experience.

Key Responsibilities:

- This role is responsible for continuously improving service reliability and rapidly restoring customer incidents.
- Working across all aspects of the customer support experience.
- Assist technical support team members to achieve optimal first in fix results
- Detect and prevent incidents before they occur.
- Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry. (For example: Networking)
- Identify and implement opportunities to improve process, efficiencies, and customer experience.
- Provide input into learning and development for our entire ecosystem.
- Mentor and Coach support team members.
- Cross Skill into different technology hubs
- 24x7 Shift Environment / On-Call support / Australia Business hours

Key Accountability Metrics
- Volume Reduction
- First in Fix
- Cycle Time

Key Decision Rights
- Recall approval
- Escalation Management

Key Qualifications:
Essential- B.E / B. Tech or equivalent- 3 to 8 years working in IT industry.- CCNA / CCNP or equivalent- Incident Management Experience- Being the SPOC in case of escalations & major incidents- Configuring and Troubleshooting in Routing & Switching- Experience on firewalls- Basic experience in any cloud platform AWS / AZURE- L2/L3 layer with troubleshooting skills- Perform L2 investigation of network faults. Provide specialised technical expertise in the investigation and rectification of more complex faults and routines. Diagnose and restore complex issues associated to customers private networks for Telstra’s enterprise customers- Co-ordinate with service desk, customers, vendors and all other resolver groups to ensure timely resolution

High desirable- Telecom Industry Experience- Exposure on Wireless, Juniper and knowledge on F5 & VOIP- Knowledge and exposure on Network Monitoring Tools- Data and IP experience- Automation / Scripting experience- Assurance Team experience- Voice Codecs- Experience in RCA for Network related issues- TDM Voice: (Good To have)- C7, ISUP/ISDN-PRA- FAX/T30/T38- DTMF/RFC 2833- E1/T1- IVR, RVA- PDD- Supplementary services

What can we offer you?

Dynamic, inno

  • Network Subject Matter Expert Stage 2

    4 weeks ago

    Bengaluru, India We IT Global AB Full time

    This is a remoteposition.We are looking for a Network Subject Matter Expertspecializing infirewall policy creation within an Operational Technology (OT)environment for one of ourorganizations.JobSummaryWe are looking for a highlyskilled Network Subject Matter Expert specializing in firewallpolicy creation within an Operational Technology (OT)environment.As a...

  • Subject Matter Expert- Freelancing

    1 month ago

    Bengaluru, India Trivium Education Services Pvt. Ltd Full time

    Subject Matter Experts (SMEs) need to answer on questions provided, following the defined guideline. - Will be paid per answer wise - Can choose own working hours. - Work from home-Freelance. - Earning potential will be as good as your speed of providing high-quality solutions. - The mode of solving the questions would be online. **Subjects...

  • Subject Matter Expert

    1 month ago

    Whitefield, Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Position Name : Subject Matter Expert Experience : 1 year in banking sales Experience mandate Salary : 18,000 CTC - 25,000 CTC + Incentives Language: English + Any regional Language Qualification : BCom, BBA, - Finance Background Level : Lateral Pay: ₹18,000.00 - ₹25,000.00 per month **Benefits**: - Paid sick time - Paid time off - Provident...

  • Subject Matter Expert

    1 day ago

    Bengaluru, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Subject Matter Expert

    1 month ago

    Bengaluru, India Carveout Tech Full time

    Work from office Location white field English Language preferred Banking Process **Job Types**: Permanent, Full-time **Salary**: ₹21,000.00 - ₹25,000.00 per month **Benefits**: - Leave encashment - Paid time off - Provident Fund Schedule: - Day shift Supplemental pay types: - Yearly bonus **Education**: - Bachelor's...

  • Subject Matter Expert

    4 weeks ago

    Bengaluru, India Xperteez Technology Pvt. Ltd Full time

    We offer online tutoring, homework help, textbook solutions, assessment development and recruitment services to our clients based in India and overseas. **Monthly Remuneration**: **2.5 **LPAto **5.5 **LPADepending upon interview performance and experience. - Answering questions online posted by students located worldwide. - Providing solutions for US/UK...

  • Sme (Subject Matter Expert)

    1 month ago

    Bengaluru, India ADABODE Placements & Services Pvt Ltd Full time

    Require Immediately SME- Subject Matter Expert (Customer Relationship Manager) Qualification : Graduate Experience : Minimum 1 to 2 years of Experience Handling Escalations, Quality Support, Problem solving skills, Excellent communication skills, Maintaing Team, Team Management, Good Knowledge into Sales / Banking Products Language skills - English &...

  • Subject Matter Expert

    4 days ago

    Bengaluru, Karnataka, India Credque Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Understanding the process of how loans and insurance calculations work2. Uploading the same info on the dashboards3. Analyzing the process and reporting > Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship...

  • Subject Matter Expert

    4 weeks ago

    White Field, Bengaluru, Karnataka, India CASA GRANDE Full time

    We are looking Subject matter expert in Dept Products 2nd Saturday and 4th Saturday will be **Please find the JD** Following are the key Points which will need to be screened: - Knowledge on Debt Products (NPS, PPF, RD etc) Should have an experience in Banking Industry, preferably in Contact Centre Sales experience is a must Clear voice and accent (no...

  • Logistics Subject Matter Expert

    1 month ago

    Bengaluru, India PM Group Full time

    **Logistics Subject Matter Expert (SME)**: - Permanent - Hybrid - Bangalore, India - Engineering - 7785 **Overview **The Role** - The role is to work as a Subject Matter Expert providing technical leadership on Logistics. As a member of the global SME Group the person employed can be located in one of the PM Group offices in US, Europe or Asia. We work a...

  • Subject Matter Expert- Gl

    4 weeks ago

    Bengaluru, India Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Subject Matter Expert

    1 month ago

    Bengaluru, India The Little Prodigies International Pre School Full time

    Subject matter experts are definitive sources of knowledge who contribute their expertise to enhance organizational efficiency. They evaluate organizational needs, determine suitable technical solutions, and ensure that defined requirements are met. They may work at businesses, organizations, or as independent consultants. **Salary**: ₹30,000.00 -...

  • Logistics Subject Matter Expert

    4 weeks ago

    Bengaluru, India PM Group Full time

    : **The Role** The role is to work as a Subject Matter Expert providing technical leadership on Logistics. As a member of the global SME Group the person employed can be located in one of the PM Group offices in US, Europe or Asia. We work a hybrid work model while the role will require travel to project meetings/workshops as required. **Who we are** PM...

  • Subject Matter Expert

    3 weeks ago

    Bengaluru, India Infimetrics Info Solutions Full time

    Primary Tech Stacks :Experience in key AWS services EC2, Simple storage service(S3), Virtual private cloud (VPC), Auto-scaling, Security groups, Public/Private subnets, Route53, CloudFront, Snapshot, Direct Connect, NACL, Elastic Block Storage (EBS), Elastic Load Balancer (ELB) Internet Gateway (IG), Transit Gateway (TG), NAT, SNS, SQS etc.Primary Skills and...

  • Subject Matter Expert- Gl

    1 month ago

    Bengaluru, India Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Subject Matter Expert

    1 month ago

    Bengaluru, India Flurn Technologies Pvt Ltd Full time

    Subject matter expert - Music Work from office only (Bangalore) Hello! **What you will do**: - Curriculum design for courses aimed at kids and adults in an offline group class format. - Design practical learning solutions and resources while partnering with Flurns teacher network to transfer relevant knowledge and tools into practical learning resources...

  • Subject Matter Expert

    4 weeks ago

    Bengaluru, India Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Subject Matter Expert- Gl

    4 weeks ago

    Bengaluru, India Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Java Subject Matter Expert

    4 weeks ago

    Bengaluru, Karnataka, India NetConnect Private Limited Full time

    **Type: Work from Office** **Location: Bangalore** **& Mumbai** **Notice Period: Immediate to 30 Days** **Experience: 5 -10 Years** **Java Subject Matter Expert Primary Responsibilities**: - Work closely with project managers and account executives to understand specific client project needs and required Java skillsets - Determine overall fit for open...

  • Subject Matter Expert

    1 month ago

    Bengaluru, Karnataka, India Eagle Information Systems Pvt. Ltd. Full time

    Experience: 0-5years Job Overview We are seeking a highly qualified and experienced Subject Matter Expert (SME) with expertise in Information Technology (IT), particularly in areas such as Data Science, Machine Learning, Blockchain, Cybersecurity, Artificial Intelligence, or any other technologies. The SME will play a pivotal role in developing advanced...