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Customer Service Representative
4 weeks ago
**Customer Service Responsibilities**:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Bachelor's degree must be completed
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Can you join Immediately?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
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