Partner Sucess

**BENGALURU /**

**BUSINESS /**

**INTERNSHIP**

**/ ON-SITE**

**Role: Partner Success-Intern**
- Simpl is India’s fastest-growing 1-tap checkout network meant to make payments- invisibleand money intelligent. Simplis on a mission to empower merchants to build- trustedrelationships with customers, one transaction at a time. With more than 26,000- availablemerchants and 25 million-plus users pan-India, Simpl envisions creating a- frictionless andinclusive digital payments experience for India that empowers and fosters- trust betweenmerchants and their customers.- Simpl is a consumer experience platform providing a full-stack solution for e
- commerceconversion. It enables merchants to give customers 1-tap checkout, buyer- protection, and apay-later facility to allow them to feel safe and trusted when shopping- online. Through Simpl, merchants can provide consumers with an easy, safe, and intuitive- user experience.**About the Partner Success team**
- Our partner success team is an elite team of problem solvers and innovators who- optimizeSimpl’s offering for all merchants on the platform. This team ensures we’re- meeting partnerneeds at the highest level possible, bringing new product and marketing- ideas to life byway of perpetual feedback between merchant and our product, marketing,- and tech teams. This team tells the story of our value proposition to our partners by way of- business reviews andrelationships, bridged by data and results. Ultimately, the goal is to- make Simpl an essentialpart of our partner’s growth and success. In the long term, success- for this team means, both merchant and Simpl growth. The merchant sees value with- consultative advice from the Partner success manager on different aspects of business- growth to delight customers.In the process, Simpl identifies lever to improve share of- wallet with the merchant.**Responsibilities**
- Your role will be to:
- Handhold and monitor partner/merchant launch process after account assignment to
- ease them into the Simpl ecosystem- Be one point of contact for all L1 merchant queries, handle common queries of
- merchants and help them understand various aspects of merchant dashboard,- CoD/RTO enablement- Proactively sharing all the communications about events, sales, and other activities
- with relevant merchants- Sync with brand ops for basic issue resolution, queries, data retrieving etc for the
- merchants- Coordinate with Category team on closures of app related visibility inputs (discovery,- Coordinate with Categoryand PSM team on offer closure, offer go live, CTA changes
- and offer CTA integration- Proactively engage the analytics team with suggestions and feedback on new
- merchantinsights and maintain internal data reporting trackers for PS team- Help the PSM team with day to day internal activities like offer creation, inputs closure,
- MDR data changes etc- Help merchants on various finance related queries like settlement reports, MDR details
- etc- Grow within the PS team with time and handle small merchants

**Preferred Qualifications & Skills**
- 1-2 years' experience in operations
- Advanced Excel and PowerPoint skills (Non-negotiable).
- Experience with fintech or ecommerce and a robust understanding of the- paymentlandscape is a huge plus- Ability to work comfortably in a fast-paced environment, with exceptional attention
- todetail