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Front Desk Receptionist

7 months ago

Mumbai, India Internship training Full time

**Job Summary**: The Front Desk Receptionist serves as the initial point of contact for visitors, clients, and employees, providing excellent customer service and ensuring a positive first impression. The receptionist is responsible for managing the front desk area, answering incoming calls, directing inquiries, and performing administrative tasks to support the smooth functioning of the office.

**Key Responsibilities**:
**Greeting and Welcoming**:Welcome visitors and clients with a friendly and professional demeanor.
Provide accurate information about the company, its services, and directions within the office.

**Answering Calls**:Operate a multi-line phone system, answering incoming calls promptly and courteously.
Direct calls to the appropriate individuals or departments or take messages as necessary.

**Check-In and Check-Out**:Manage the check-in and check-out process for visitors, ensuring proper sign-in procedures are followed.
Issue visitor badges and maintain security protocols for all guests.

**Administrative Support**:Perform general administrative duties such as data entry, photocopying, scanning, and filing.
Assist with sorting and distributing incoming mail and packages.

**Appointment Scheduling**:Schedule appointments and meetings, coordinating with employees and clients to find suitable times.
Maintain the office calendar and update it with upcoming events and meetings.

**Office Maintenance**:Maintain a neat and organized front desk area, ensuring it reflects a professional image.
Monitor and restock office supplies as needed.

**Communication**:Liaise between visitors, clients, and employees, effectively relaying messages and information.
Communicate any urgent or relevant matters to appropriate staff members.

**Problem Solving**:Address visitor inquiries and concerns, resolving issues or redirecting them to the appropriate department.

**Coordination**:Collaborate with other administrative staff to ensure seamless office operations.
Assist in coordinating events, meetings, and conferences as required.

**Adherence to Policies**:Enforce company policies and procedures related to security, visitor access, and confidentiality.

**Qualifications**:

- High school diploma or equivalent (associate's degree preferred).
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-centric approach.
- Proficiency in using office equipment, including a multi-line phone system and basic computer software (e.g., Microsoft Office Suite).
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Professional appearance and demeanor.
- Previous experience in a receptionist or customer service role is a plus.
- Age Limit: 25

**Working Conditions**:

- The job is primarily performed at the front desk of the office.
- May involve standing or sitting for extended periods.
- Some tasks may require lifting of lightweight packages or office supplies.
- Regular interaction with visitors, clients, and employees.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)