Opening for B.com(Freshers)
1 month ago
**Job Title**: ERP Support Executive
**Job Duties and Responsibilities**:
- Acquire a comprehensive knowledge of EXPAND smERP to provide effective support.
- Ensure 99% customer satisfaction by delivering prompt and accurate support.
- Maintain a high level of availability, aiming for 99% on-call support.
- Keep detailed records of customer interactions by maintaining a call log sheet.
- Perform root cause analysis on issues and raise tickets for resolution.
- Collaborate with testing and development teams to fix bugs and close tickets efficiently.
- Conduct product testing to reproduce and analyze bugs.
- Achieve a turnaround time (TAT) of 1 hour for ticket resolution.
- Assist in creating and updating help documentation to support users.
**Requirements**:
- A Bachelor's degree in Commerce.
- Good understanding of basic accounting and taxation principles.
- Strong understanding of business processes and workflows.
- Proficient in English writing.
- Fluent in Hindi and Bengali speaking.
**Job Location**:Kolkata, India
**Perks and Benefits**:
- Competitive salary structure.
- Opportunities for professional development and career advancement.
- A collaborative and innovative work environment.
**About eDominer**:eDominer, a pioneer in business software development since 1995, focuses on business automation. Our flagship product, EXPAND smERP, is a cost-effective, reliable, and user-friendly ERP solution catering to various verticals, including manufacturing and export businesses.
Explore our business units:
- Parent Company:
- Our Product: EXPAND smERP:
**Job Types**: Full-time, Permanent
Pay: ₹100,000.00 - ₹150,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
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