Front Office Executive

4 weeks ago

Bengaluru, India Discovery Village Full time

A Front Office Executive assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. As Front Office Executive, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Assist the Site Manager with daily Front Office operationsProvide prompt service and actively seek opportunities to drive Guest satisfactionEnsure the teams are kept fully aware of any relevant feedback from either the Guests or other departmentsManage, resolve or escalate any and all Guest complaints quicklyWork with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing eventsAdvise team of any special events or VIP Guests in the hotel for events or for general accommodationsEnsure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event scheduleAttend all Front Office meetingsAct in accordance with fire, health and safety regulations and follow the correct procedures when required Front Office Executive serving Discovery Village LLP are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:Previous customer service experience within the hotel/leisure sectorExcellent interpersonal and communication skillsCommitment to delivering a high level of customer serviceAbility to work under pressureExcellent grooming standardsFlexibility to respond to a variety of work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:High level of IT proficiency

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

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