Customer Support Executive

1 month ago

Uttam Nagar Delhi Delhi, India Kalp Solutions Full time

**Key Responsibilities**:

- Handle **inbound calls** and **warm transfer** calls from US-based customers efficiently.
- Provide excellent customer service by addressing queries and resolving issues in a timely manner.
- Ensure a high level of customer satisfaction by understanding the customer's needs and providing accurate solutions.
- Maintain professionalism and build a positive rapport with customers during each interaction.
- Adhere to company guidelines, policies, and compliance standards.
- Manage and update CRM systems with accurate and timely information.
- Meet performance targets including call quality, call handling time, and customer satisfaction scores.

**Qualifications**:

- **6 months to 1 year** of experience in an **International Voice Process** (preferably US customers).
- Strong command over the **English language** with excellent verbal communication skills.
- Ability to handle customer interactions professionally and with empathy.
- Problem-solving skills and the ability to think on your feet during live calls.
- Flexibility to work in **night shifts** or **US time zones**.
- Basic computer skills and familiarity with CRM systems.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Opportunities for career advancement within the BPO sector.
- A supportive and energetic team environment.
- Training and development programs to enhance your skills.

**Job Type**: Full-time
**Location**: Uttam Nagar East, New Delhi
**Transportion**: Self Travel (Metro Timings only)

**How to Apply**:
Our team will screen your profile and the video, if you are shortlisted then our team will align your final round with the operations team.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Uttam Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- US/UK Voice Process: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

Application Deadline: 05/10/2024
Expected Start Date: 07/10/2024

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