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CRM-collection & Grievance (Female)
4 weeks ago
JD For CRM-Asst.Manager
Department Name:CRM
NumberofPositionRequired:2
Gender:Female
JobTitle: Collection Grievance
SrCoordinator-AsstManager(Female)
JobOverview: - TheCollectionCoordinatorwillplayavitalroleinensuringthetimelycollectionof commonareamaintenancefeesandutilitybillsetcfromtenants/Brandswhile alsoaddressinganygrievancesorconcernstheymayhave.Thisroleiscrucialto maintainingsmoothoperationswithinourproperties. KeyResponsibilities: Collection&GrievanceCoordination:
- Coordinatethecollectionofcommonareamaintenancefeesandutilitybills, propertySalescollectionfromtenants/Brandsinaccordancewithlease agreementsandpropertymanagementpolicies. - Monitorandtrackpaymentschedules,sendingremindersandnotificationsas necessarytoensurepromptpayments.
- Collaboratewiththefinanceandaccountingteamstoreconcilepaymentsand maintainaccuraterecords.
- Investigateandresolvediscrepanciesordisputesrelatedtobillingorcharges. - Workcloselywithtenantstoaddressquestionsorconcernsregardinginvoices andcharges.
- Provideregularreportsoncollectionstatusandoutstandingbalancesto management.
- Serveastheprimarypointofcontactfortenantgrievancesandinquiriesrelatedto commonareamaintenancefeesandutilitybillsetc.
- Documenttenantcomplaintsandissues,categorizingthemforanalysis.
- Collaboratewithpropertymanagementandaccountingteamstoinvestigateand resolvetenantgrievancespromptly.
- Communicatewithtenantstoprovideupdatesongrievanceresolutionsand ensuretenantsatisfaction.
- Identifyopportunitiesforprocessimprovementstoenhancetransparencyand tenantrelations.
**Requirements**:
- Bachelor’sdegreeinbusiness,finance,Marketing.BCA,Bcomwillbeprefered.
- Provenexperienceinpropertymanagement,collections.
- Strongcalculationandcommunicationskills,bothwrittenandverbal.
- Excellentproblem-solvingandconflictresolutionabilities.
- Familiaritywithleaseagreementsandpropertymanagementpractices.
- ProficiencyinMicrosoftOffice,Googlesheetandpropertymanagementsoftware isdesirable.
- Highlyorganizedanddetail-oriented.
- Abilitytoworkcollaborativelyinateamenvironment.
- Exceptionalinterpersonalskillsandacustomer-centricmindset.
- Abilitytoadapttochangingprioritiesandmultitaskeffectively.
Experience-2-5Years
Salary-Upto30k
**Salary**: Up to ₹30,000.00 per month
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 3 years (required)
Work Location: In person
**Speak with the employer**
+91 9711223612
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